Job Summary:

What does a Client Application Specialist do?

• Deliver solutions by identifying problems, researching answers, and guiding users through corrective steps.
• Educate clients and explain features and functionality of software applications.
• Use outstanding customer service to troubleshoot and resolve issues in a timely manner.
• Provide telephone, email, live chat, and remote support to clients.
• Improve system performance by identifying issues and recommending changes.
• Continue product expertise by updating job knowledge, education training, and maintaining personal networks.
• Take on additional responsibilities and projects as needed.

What makes a successful Client Application Specialist?

• Excellent problem-solving, communication and, interpersonal skills along with patience, a customer-friendly attitude, and the ability to work in a team environment.
• Technology background or strong personal interest in technology.
• Ability to troubleshoot and resolve difficult problems.
• Strong work ethic and high level of initiative and efficiency.
• Great communication skills that can be tailored to the client’s needs.
• Ability to learn quickly in a self-directed environment with minimal supervision.
• College degree, technical coursework, or 1+ years in a technical support environment.
• Customer and team focused attitude.
• Technology certifications are a plus.
• An affinity for soft serve ice cream.  

About ACTIVE Network

ACTIVE Network^® is the premier global marketplace for activities and events, connecting participants and activity organizers, while offering actionable business intelligence through our industry-leading data solutions and insights platform that helps organizers drive increased participation and revenue. ACTIVE Network processes registrations and payments for organizers of activities and events worldwide. Our enterprise-level ACTIVEWorks^® platform offers organizers advanced SaaS technology that streamlines the administration of activities and events. Our ACTIVE Network Activity Cloud^® platform combines data analytics and business intelligence tools to provide actionable insights that help organizers better manage their events and increase participation. Founded in 1999, ACTIVE Network is headquartered in Dallas, Texas, with offices throughout North America, Europe, Asia and Australia. For more information, please visit ACTIVEnetwork.com and follow us on Twitter.

ACTIVE Network Perks & Benefits

• Competitive Benefits
• through our ACTIVEx Corporate Wellness Program
• Hookups and discounts for races, events, tickets, activity gear, bike purchase program and more!
• Give back with our ACTIVEx Charity Challenge partnership benefitting Kids in the Game

Active Network is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.