Bear Valley is a premier winter destination getaway for winter and summer recreation and adventure, conveniently located with many great opportunities to become a member of our team. Bear Valley is a guest-oriented resort that offers team members many opportunities for professional and personal growth and development within the company. We provide a fun and exciting workplace in a stimulating environment already known for its Pure Mountain Fun. Read on to discover why Bear Valley is the perfect place to bring your positive attitude and talents.
About YOU:
You provide exceptional guest service.
You thrive in a fast-paced and changing environment.
You enjoy learning and developing new skills and abilities.
You appreciate the rewards of helping other individuals in a professional, friendly setting.
You are a strong team player and develop strong working relationships, and influencing skills.
You consistently maintain a positive and friendly attitude.
You are a motived self-starter with a strong work ethic.
You are a great problem solver.
You love the mountain environment and meeting/being around like minded, yet diverse individuals.
You have strong computer skills.
You understand being composed with a sense of urgency to meet guests and employee needs and bring great value to their BV experience.
The Role:
Responsible to ensure efficient operations and highest quality of human resource, administrative and guest service functional support for Skyline Bear Valley Resorts operations, Mountain and Village locations, as well as leadership of seasonal staff and processes in the main office during peak winter season. This position will perform routine, yet critically important HR/Administrative and Guest Services duties and is integral to the success of the organization. Ideal candidate will possess highest level of integrity; thrive in a fast paced environment.
PRINCIPLE RESPONSIBILITIES
Supervise and complete tasks related to a multitude of human resource and administrative projects and processes organization wide. Topics, projects and tasks including but not limited to:
Pre-employment processes and deployment of online HR system to onboarding individuals
Orientation and training programs for new and returning employees
Internal corporate and employee communication
International staff service, coordination and employee housing oversight
Workers compensation administration and risk management
DOT driver testing program coordination and maintenance
Risk Management administration and case follow up
Support recruiting using applicant tracking software system in collaboration with HR/Admin team
Lead Employee relations, incentives and rewards programs, collaboration with HR/Admin team
Lead and schedule part time main office staff member, train and familiarize with areas of responsibility – work with this role to become the employee housing liason for winter resident staff.
Lead updating and coordinate production/printing for all HR materials (ie, manuals, forms, etc)
Lead company uniform inventory and distribution for seasonal staff
Provide support to company events and meetings (set up, materials, f&b, etc)
Participate in company leadership development programs as necessary.
Promote and participate in interdepartmental cross training and functions as necessary.
Answer telephone calls, record messages, sort and distribute mail, faxes and emails.
Greet visitors to HR/Main office and provide information, service and assistance as needed
Support main office RTP processing ( lockers, tickets, passes, employee housing products, gift cards and teams as necessary)
Responsible for appearance and cleanliness and functionality of the main office common areas (conference room, paper recycling, counters, postal meter, etc)
Other tasks and projects as assigned.
SPECIAL PROJECTS
Collaborate / Coordinate / facilitate Orientations (logistics, communication, materials, execution and post event follow up)
Support / facilitate All-Hands Meetings (logistics, communication, materials, execution and post event follow up)
KEY RESULT AREAS
Customer Satisfaction and Employee Satisfaction
Manager Support and Training
KEY RELATIONSHIPS
General Manager
Senior Management Team
Payroll/Accounting Team
All SBVR department managers and supervisors, Mountain and Village operations
Front line employees and guests
Skills/Requirements
REQUIRED PROFESSIONAL SKILLS & EXPERIENCE
Minimum of 1-3 years HR, administrative or guest service experience in hospitality or related industry
BA or BS in human resources management or relevant field of study
Strong written, verbal and interpersonal communication skills
Extensive computer skills (Word, Excel, Outlook, Power Point, Wordpress and/or knowledge of order processing applications (RTP) a plus; email and internet technology
Aptitude to handle many duties and prioritize as duties change, ability to effectively multi-task in a customer driven organization
Ability to demonstrate high levels of confidentiality and professionalism
Ability to work with top management and executive level clients
Excellent proofreading skills
Collaborative spirit and enjoy working in a team, flexibility
Thrives in a constantly changing environment
Proven business savvy
Great problem solver
Effective organizational skills
Strong influencing skills
Excellent project management capabilities
Continual learner, enthusiasm to grow
A strong work ethic and self-discipline
Ability to maintain a positive, friendly and helpful attitude
Experience with ADP, Paperless HR and/or Hirebridge software systems a plus
Passion for guest service and the mountain experience
If you’re applying for a position that requires you to handle cash, work extensively with children or you are given keys/security codes to facilities, you will be subject to a background check.
Physical Requirements
This position requires extensive time standing, walking, bending, stooping, squatting, kneeling, pushing, pulling and lifting and carrying up to 30 pounds. Must be able to work extended hours at a rapid pace. Must be able to read, write, speak and understand English. The physical demands described here are representative of these that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
