Our Appleton office is looking for a part-time Director of First Impressions (Receptionist)!

Position Summary:

Committed to creating great first impressions, the Director of First Impression’s (DOFI) primary purpose is to “wow” those who visit the reception area, whether in person or over the telephone.   This position truly enjoys interacting with people and finds ways to make their interaction memorable with professionalism and kindness.  The primary duties of this role include answering incoming phone calls; greeting and assisting clients, vendors and team members; and coordinating conference rooms.  The DOFI serves as the face and voice of the firm and is very often the client's first impression of the company.

A successful Director of First Impressions will carry out the principal accountabilities of the position while supporting the vision and intent of The Schenck Way.

The schedule for this part-time position is as follows:

·        Regular Season

o   Wednesday through Wednesday, every other week

§  7:30am – 5:00pm

·        Busy Tax Season (end of February – end of April)

o   Monday through Friday, every week

§  7:15am – 5:30pm

o   Every other Saturday

§  7:30am – 1:00pm

Principal Accountabilities:

The duties identified below are the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·        Welcome and greet all clients, vendors, team members, and other visitors.

·        Smile often and maintain a professional appearance.

·        Develop new ideas to make the experience of visitors a memorable one and share best practices with other DOFIs.

·        Interact at all levels, internally and externally, with confidentiality and professionalism.

·        Answer a multi-line phone system.

·        Fax and scan for internal customers and clients.

·        Coordinate meeting room schedules.

·        Maintain reception area and conference rooms in a neat fashion.

·        Engage in ongoing personal development in line with the growth and development strategy.

May Include:

·        Manage incoming and outgoing mail.

·        Create and edit professional documents.

·        Review new client forms and other projects, such as surveys.

Secondary Accountabilities:

·        Filing.

·        Back up for other administrative professionals.

Qualifications:

To perform this position successfully, an individual must demonstrate regular, predictable attendance and be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and skill required. The individual must be able to successfully pass background checks.

Education/Certification/Licensure:

High School Diploma or GED.

Experience Required:

Previous experience in a Receptionist or Customer Service position.

Knowledge and Skills Required:

·        Ability to perform administrative duties with minimal supervision.

·        Proficient in the use of software applications such as Microsoft Office Suite. 

·        Thorough knowledge of office procedures.

·        Strong organizational skills and attention to detail.

·        Ability to deal effectively with internal and external clients.

·        Exceptional customer service skills.

·        Communication and teamwork skills.

·        Able to answer a multi-line phone system and quickly determine the caller’s needs.

·        Strong organizational skills and ability to function in a fast-paced environment.