Based at our Greenwood Village Home Office, you will evaluate and ensure compliance with policies and procedures, program enhancements, reporting and metrics and overall program effectiveness. You will be the liaison for cardholders and is a point of contact for the issuing bank.

Duties include:

• Primary liaison with the card issuing bank
• Coordinate cardholder enrollment, termination and changes
• Support cardholders on training, issue resolution, inquiries and disputes
• Maintain cardholder records including account number, spending limits, manager hierarchy and card expiration date
• Provide reporting (periodic and quarterly) including activity, delinquency, supplier and ad hoc reports
• Conduct cardholder training/provide updated communication on the internal web page
• Coordinate cardholder enrollment, including set-ups, adds, changes and terminations
• Recommend, establish and implement process improvements to create a more efficient and productive T&E & PCard department.
• Ensure required information is gathered, validated and appropriately stored in accordance with the IRS Regulations
• Directly assist card holders with card maintenance and transactional issues
• Enforce corporate card policies and procedures
• Reconcile PCard transactions to merchant statement
• Management of MCCs (Merchant Category Codes)
• Assist in audit requests by providing accurate analysis of accounts
• Utilize program reporting to analyze transactions, card holder activity and analyze information for policy compliance and spend trends
• Run delinquency reports and notify cardholder and supervisors as necessary
• Collaborate with business and finance leaders in all areas to provide support on accruals, expense analysis and period end processes
• Provides training, support and follow up for new and current card holders when new functionality, reporting and processes change
• Full knowledge of corporate card systems/tools for reporting and administration
• Other duties may be assigned

Requirements

• Concur experience required
• Three to five years of corporate card and T&E Experience preferred
• Oracle experience preferred
• College Degree preferred
• Excellent written and verbal communication skills
• Strong administrative and organizational skills 
• Strict attention to detail and follow-through are critical for this position
• Customer service and interpersonal skills are essential.  Must be customer focused and results oriented. 
• A proactive self-starter who requires minimal day to day supervision

Red Robin is an Equal Opportunity & E-Verify Employer