Come Join Our Team!
|Salesforce Development and Support Engineer|
|CO - Greenwood Village (Home Office)|
Based at our Greenwood Village Home Office, you develop and support enterprise solutions that serve Guest engagement and product groups through the implementation of Salesforce and other technologies. You will participate in the design and documentation of solutions based upon architecture specifications and standards and serve a key delivery role in strategic projects. You will work directly with the Business Solutions Architect, Technology Solutions Architect and Business Relationship Director as well as other members of the Product and Guest Team, to develop robust and reliable solutions that leverage current technology in meeting the needs of our business owners.
The main emphasis of the role is to be the subject matter expert for Salesforce Service Cloud and Marketing Cloud, but you will also be cross trained on additional systems and solutions within the Product and Guest BRM team such as Adobe Experience Manager, Heroku, the NCR Loyalty platform. You will be responsible for the support, configuration, development and deployment of new initiatives, enhancements, upgrades, and patches. You will identify, research, diagnose production implementation problems such as defects, questionable functions, errors, and inconsistencies in systems functions, outputs, and content. You are responsible for providing level two support and ensure new or enhanced solution is running effectively and production issues are addressed according to organizational SLAs.
The role is a very collaborative one as it will require continuous interaction within the multiple areas within the IT department but also with internal and external stakeholders as it relates to configuration, testing, implementation and overall stakeholder satisfaction.
Knowledge, Skills and Abilities:
Red Robin is an Equal Opportunity & E-Verify Employer