Come Join Our Team!

Social Media Coordinator / Digital Community Manager (Spanish / English Bilingual) Apply
CO - Greenwood Village (Home Office)

Based at our Greenwood Village Home Office, this position will be responsible for the engagement and management of the Red Robin social media properties including dedicated bi-lingual handles. The coordinator will contribute to bottom line profit through the efficient and effective execution of a comprehensive social interaction and guest engagement strategy. This Team Member will also support the Menu & Marketing Team on various creative projects that drive profitable traffic into the restaurant and build brand awareness.

 

Duties Include:

 

  • Social Media – U.S. and Brand 
    • Content creation and authoring based on approved comps and brand design.
    • Respond and answer guest comments and questions on behalf of the brand in a timely and responsive manner.
    • Assist with advertising strategy and design.
    • Support social channel monitoring and engagement by managing guest services and location intelligence accordingly (e.g. Yelp, Google).
    • Provide quality assurance and maintain brand tone of voice.
  • Social Media – Bi-lingual and Hispanic 
    • Set-up, launch and manage Hispanic social strategy and platforms including working with agency partners to help drive strategy forward.
    • Provide thought leadership on engagement and opportunistic moments with Hispanic audiences.
    • Assist with general Hispanic marketing initiatives and campaigns.

 

Requirements:

 

  • Bachelor's degree from four-year college or university preferred; or equivalent work experience
  • 2+ years’ experience in a social community management, preferably in the restaurant or retail industry preferred
  • Demonstrated ability to work within an evolving and dynamic environment
  • Strong organizational, communication, and project management skills
  • Understands and manages challenges that arise due to real-time events or last minute changes
  • Ability to gain consensus among disparate groups and cross-functional teams
  • Entrepreneurial aptitude with a commitment to team members and high work quality

 

Knowledge/Skills:

 

  • Bi-lingual - English/Spanish
  • Experience with social monitoring platform – Sprinklr preferred
  • Strong writing, editing, communication and people skills
  • Strong organizational, multi-tasking and prioritizing skills
  • Demonstrates a sense of urgency and ability to meet deadlines
  • Proactive self-starter with desire to learn, grow and be challenged
  • Energetic & enthusiastic attitude
  • Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.)
  • Adheres to and promotes company values and policies and displays a strong ethical character capable of handling confidential information

Red Robin is an Equal Opportunity & E-Verify Employer

 

 

Apply