Content Designer
Remote, US
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Job Description
Quickbase is a powerful platform that enables people to solve problems brilliantly. We empower our users to create customer solutions by building apps tailored to their exact needs - without the need for coding skills. Quickbase apps are powered by our secure database and be connected to almost any modern app or service with our proprietary Pipelines technology.
With so much breadth and sophistication in our platform, a great user experience is crucial. Content Designers at Quickbase play a critical role in helping our customers succeed.
A Content Designer at Quickbase helps our users find the information they need when they need it. They collaborate closely with UX designers to optimize UI elements with concise UX writing. They support in-product guidance, write help center articles, and contribute to design team initiatives such as maintaining a content design system.
Responsibilities:
- Create clear and engaging content in the UI and user guidance systems. Experience creating tutorial videos a plus.
- Support the release notes process for monthly product releases
- Collaborate with product managers, designers, developers, and QA in an agile development cycle
- Participate in the UX research process to understand customer needs, envision solutions, and test prototypes
- Validate and iterate on deliverables; respond to customer feedback
- Contribute to definition of processes, patterns, and guidelines for content creation, style, tone, and governance
Qualifications:
- Online portfolio showcasing web and mobile UX writing experience
- Demonstrated ability to speak our customers’ language and infuse creativity and new ideas into the customer experience, while leveraging style standards so that the customer experience is consistent and stellar
- In-depth, practical knowledge of modern user guidance principles and best practices
- Experience writing for interactive web-based applications or products
- Sufficient familiarity with HTML, CSS 3, and JavaScript to understand the impact of those technologies on the presentation of content
Important Aspects about Quickbase:
- A culture of inclusivity - appreciating you as an individual and member of our diverse community
- Employee Resource Groups fostered around career enablement programs
- Hybrid and remote work model with our headquarters in Boston, MA, with the option for in-person team summits
- Generous 401(k) match and emphasis on wellness benefit package
- Opportunities to participate in charitable events and give back to the community
- Paid parental leave, commuter benefits