Repair Technician
Retail & Rentals
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Job Description
Purpose:
Under the direction of the Rental Operations Manager and store supervisors tunes ski and snowboard equipment. Mounts adjusts and tests customer and rental fleet bindings. Maintain a work area in a manner that is efficient, organized and safe.
Position Functions / Areas of Responsibility
1. Provide great customer service.
2. Tunes customer’s equipment in a timely manner.
3. Perform duties as assigned.
4. Maintain rental and repair inventory.
5. Must be able to assist with rental services as needed.
6. Maintains a high level of safety.
7. Travel: None
Interactions
1. Direct and continuous contact with guests.
2. Direct and continuous contact with co-workers, management, and other departments.
3. Must have the ability to interact at any time with guests and other employees in a pleasant manner and maintain good working relationships with others and all departments at Snowbird.
Education & Experience Requirements
1. High School Diploma or equivalent
2. 0-6 months of job-specific work experience with demonstrated competence.
Specific Requirements:
1. Must be at least 18 years of age.
2. Must be able to ski or snowboard and have the ability to pass a physical capacity screening.
3. Must be able to pass ski binding certification tests within 30 days from hire.
Skills & Knowledge
Technical:
Requires binding manufacturer’s training and some on-the-job training. Must be certified in proper set up for ski bindings to boots as specified by the manufacturer. Use of repair tools, and repair equipment provided by the binding manufacturer and the repair shop. Maintains departmental equipment and working environment in a clean and well-kept working order. Responsible for handling all department related equipment with care. Responsible for properly securing customers’ ski equipment and handling all repairs in a timely manner.
Administrative:
Must have good product knowledge to help the guest purchase the correct tune, or equipment adjustment and rent the best equipment for their ability.
Working Conditions
Work Schedule:
Shifts vary, may be early morning or late evening, weekends, holidays, depending on business levels.
Mental:
Must be prepared to stay overnight if necessary on occasional times of road closures.
May experience unusual stress from high business volumes, deadlines, continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.
Physical:
Must be able to lift 50 lbs.
Must be able to stand for long periods of time.
Must demonstrate ability to bend, kneel, handle, reach, grasp and perform repetitive motions.
Work is subject to frequent interruptions making continuity and accuracy difficult, frequent exposure to noise.
Other/Additional: Dealing with customers (many times even making repairs while they wait) requires frequent interruptions sometimes making continuity and accuracy difficult.
Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
*All job opportunities at Snowbird Ski & Summer Resort require the ability to comply with our Professional Appearance, Drug & Alcohol, and Employee Conduct Policies.
