PACS Administrator - Information Systems, FT days

St. Augustine, FL

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Job Description

Revised 06/07/11

Job Description: PACS SYSTEMS ADMINISTRATOR

Job Summary: The PACS Administrator acts as a liaison between the Imaging Department and Information Services Department, and provides day to day direction and support of PACS equipment image workflow analysis, archiving, auto routing, and prefetching and other related PACS activities. Works closely with unit operations managers to ensure timely and complete capture of digital image data into the PACS system, as well as, network transmission, RIS validation, and exception handling. Takes an active role in acquisition and implementation of new Imaging systems. Maintains a positive vendor relationship. The PACS System Administrator is responsible for assigned to work with Director of Imaging, Physicians, and IS personnel. Areas of responsibility include the PACS system and other Radiology solutions. The PACS System Administrator provides leadership and mentors other team members on PACS.

Department: Information Systems

Responsible To: Assistant Director Application Services

Education/Training: High School / GED or equivalent; Associate degree or equivalent work experience required. Bachelors Degree Computer Technology or Allied Health Preferred.

Experience: Minimum 1 year working in a Imaging department. Minimum 4 years’ experience required in clinical and/or financial healthcare information services. Minimum 4 years EMR build experience. Minimum 2 years’ experience in project management.

Skills & Abilities: Ability to prioritize and carry out multiple responsibilities simultaneously; detail-oriented and extremely well organized; excellent listening skills; comfortable speaking with both internal and external customers; excellent customer service skills. Must be able to work independently or in a group as necessary. Requires organizational skills, effective time-management, and detail oriented with an aptitude for problem solving; effective public relations and interpersonal communications. Aptitude for understanding computer software and hardware. Ability to self- instruct and teach others.

Physical Requirements: Must possess the ability to handle difficult situations with emotional stability; ability to communicate well (seeing and hearing); ability to sit for extended periods of time, use of office equipment (i.e., computer terminals, telephones, fax machines, printers, etc.).

Environmental Conditions: Work is usually performed in an office environment, but requires ability to work throughout the organization in a variety of working environments. Little patient contact is required.

Occupational Exposure: Category III = Job involves tasks or procedures that have no exposure to blood and other potentially infectious materials during the performance of duties.

Skills/Requirements

ESSENTIAL RESPONSIBILITIES:

Plans, leads and coordinates the design, build, installation, upgrade, updates end user training of new and established Information Systems to maintain appropriate levels of technology and functionality as determined by Flagler Hospital and/or vendors. Primary contact for PACS, works with IS team members, vendors and customers to coordinate project plans including timetables, testing, training and implementation dates. Keeps involved personnel informed of changes via email updates, meetings, etc. Works with vendors to solve software/hardware issues. Drives PACS initiatives
Prioritizes, investigates and troubleshoots problems and questions pertaining to system applications, interfaces and data processing as appropriate. Solves the problem and/or helps determine correct measures to be taken toward the solution. Documents status of issues on a timely basis. Able to provide low level software PACS support and problem resolution without calling GE Remote Operations Center (ROC) each time.
Trains all new hires (Clinical Radiology, Staff MRI Tech, Rad Tech, etc…) and provides proactive training documentation for all new releases of PACS software
Provides customer support by communicating with customers in a prompt, courteous professional manner; Evaluating problems in a timely manner and collecting all information required to solve the problem; monitors system performance. Communicating appropriately to local and/or remote support staff and working together with these entities to develop a solution to the problem; Taking call as scheduled to meet around-the-clock needs of system users. Documents site-specific failure recovery and work around processes. Frequent face to face interaction with Radiology Department (rounding to outcomes)
Maintains and develops system security policies and procedures, documents system history. Performs archive maintenance, patient list clean up, image quality and calibration. Monitors and maintains error logs, base folder access/creation, ensures system reliability. Ensures that all department, hospital, and JCAHO guidelines are met for operation.
Develop and lead PACS task force for Flagler Hospital: Networks with local PACS administrators from area hospitals in an effort to expand PACS knowledge and bring best practices to Flagler Hospital.
Knowledgeable and supportive of Flagler & IS mission statement and core values.
Performs other job related duties as assigned by Assistant Director of IS.

The above statements reflect the responsibilities considered essential to the job as identified and shall not be considered a detailed description of all the work requirements inherent in the job.