Collection Specialist - TruHome

US-KS-Lenexa-TAC-TruHome Solutions

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Job Description

GENERAL:

Responsible for the control, documentation and follow up of:  delinquent real estate loans, and possible delinquent real estate loans.  All accounts are to be resolved in the best interest of the credit union/investor by following established policies, procedures, laws and regulations.

 

 

PRINCIPAL ACCOUNTABILITIES:

 

  1. Contact, control and follow up all delinquent accounts by phone and/or letter.
  2. Analyze and determine reasons for either actual or potential delinquency and assist members in developing a plan to pay accounts current.
  3. Provide counseling and budgeting suggestions in assisting members with repayment of obligations.
  4. Record and document discussions with and/or promises from members on Automated Collection System.
  5. Determine, recommend and use good judgment when collateral should be repossessed, real estate should be foreclosed upon, or when accounts should be referred to a collection agency or attorney.
  6. Determine and recommend negotiated settlements on balances owing on accounts
  7. Responsible for Right to Cure notices, collection letters, and any other relevant letters to properly collect accounts.
  8. Notify co-applicants, cosigners, or guarantors of delinquent accounts and obtain payment arrangements.
  9. Prepare and/or compile necessary reports for management, board, staff, or regulatory agencies.
  10. Promotes honest and open communication throughout the credit union.
  11. Demonstrate behaviors that are consistent with the credit union’s values, philosophies, and leadership characteristics.
  12. Work with other credit union departments to insure the workflow or process is providing the best service to the members.
  13. Perform other duties as assigned.




Skills/Requirements

KNOWLEDGE, SKILLS AND ABILITIES:

  1. Comprehensive knowledge of Mortgage Servicing  and Collection
  2. Strong interpersonal skills.
  3. Ability to assist other team members in solving problems.
  4. Ability to work independently without close supervision.
  5. Ability to communicate effectively in writing and orally.
  6. Ability to resolve interpersonal conflict and miscommunications.

 

 

PHYSICAL ACTIVITIES:

In this position, individual will be expected to lift up to 20 pounds from time to time.  Also, must be able to stoop, bend, reach or stand for extended periods of time. Must be able to sit and use a computer for extended periods of time.

 

WORKING CONDITIONS:

This position is expected to work in general office environment with no travel.

 

 

EXPERIENCE/EDUCATIONAL REQUIREMENTS:

 

  1. High School Diploma or equivalent experience.
  2. 2 -4 years Customer Service experience preferably in Mortgage or Consumer Lending.
  3. Minimum 5 years in a consumer collections department within a financial institution preferred.
  4. Strong knowledge of collections and lending procedures, practices and lending qualifications associated with the loan processing and underwriting profession.
  5. Must be able to effectively utilize systems and software programs.

Equal Opportunity/Affirmative Action Employer Disabled/Veterans

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