Application Support Manager

Beaverton, OR

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Job Description

Are you ready to be a part of an organization that thinks outside the box, is nimble, and whose core business is growing at breakneck speed?

If you answered yes, then you found the right opportunity with Genesis Financial Solutions!

We are looking for an Application Support Manager to join our team in the greater Portland area!

If you’re tired of having a wall between you and your customers and not knowing the impact of your contributions, that will change at Genesis. Technology lies at the heart of our ability to deliver our services to our customers.

Our IT professionals work hand in hand with our business partners, from start to finish. Your proposed solution in a meeting on Monday becomes a reality on Friday and by Tuesday is producing a positive ROI. Our success is tied to your ability to design and deliver smart, eloquent and user-friendly applications, robust infrastructure and big data analytics. Ultimately, technology drives our business, and you can drive that technology.

Our business is based on innovative, rapid solutions powered by smart, independent thinkers. So if you are as agile as we are and not afraid of weekly sprints and rapid evolution, choose Genesis Financial Solutions as the place to find your future.

About Us

Over the past 10 years, Genesis has built a stellar reputation in the consumer finance space for its core competencies in analytics, underwriting, customer service, technology and execution. Genesis is now positioned for accelerated growth over the coming years! The company addresses the financing needs of the non-prime consumer by offering credit products at very competitive rates, simple terms and exceptional customer service!

Competitive salary is dependent on experience. We offer a comprehensive and competitive benefits package including Medical, Dental, and Vision coverage for employees and dependents, a 401K with a company match that is 100% vested from enrollment date, paid time off, flexible spending accounts for dependent and/or medical care, tuition assistance, and much more. Unfortunately, we are currently unable to provide sponsorship for this position. To discuss this opportunity in greater detail, apply online today.

SUMMARY:

This position manages a cross-functional team consisting of IT production support, vendor management, IT change management, release management, system analysis, and deployment. This requires collaborating with a wide variety of technical and business stakeholders to establish the vision for overall quality in file processing, documenting procedures, and implementing automated changes leading to increased productivity and accuracy.

DUTIES AND RESPONSIBILITIES:

Design, implement, and maintain an IT Operations framework that supports the products and services provided to our internal and external partners. Successfully elicit all forms of requirements (e.g. functional, performance, usability, compliance, regulatory, technical) from appropriate parties.
Lead teams in project delivery and technical solutions. Anticipate and prevent problems and roadblocks before they occur. Coach staff and drive performance by setting clear goals and lead collaborative achievements. Mentor development and support teams by guiding approaches and insights into IT Operations architecture.
Understand and manage to deadlines, cost constraints, and impact on other teams, and make resource and architectural trade-offs based on those factors. Present technical issues and their impact to management while effectively building and maintaining a network of key contacts across the company to leverage and achieve results.
Lead and facilitate rapid production response sessions with company and client representatives in attendance. Manage delivery of multiple projects and collaborate with other solution delivery teams.
Responsible for automating process, procedure and changes. Success will include migrating from a highly manual environment to one of automation.
Collaborate heavily with the senior management team and customers (current and potential) to communicate proposed solutions.

These duties must be performed with or without reasonable accommodation.

Skills/Requirements

QUALIFICATIONS:

Experience and working knowledge of SharePoint, Automation tools, SQL spotlight (preferred).
Comprehensive understanding of the organization's technical applications and tools as well as an in-depth knowledge of systems important to the organization (API’s and MS SQL Server tools).
5 years of experience in managing and leading teams (full-time employees and contractors), with a demonstrated expertise in navigating through complex and cross-functional organizations. Specific focus on building, delivering and maintaining mission critical, 24x7 production systems is required.
Facilitation, interpersonal skills, consensus building skills, and effective decision making required.
Must be able to present technical concepts, diagrams, and other technical assets to business partners, managerial and technical audiences. Excellent documentation skills for defining and producing technical and functional specifications.
Ability to identify opportunities for improvement, and to prioritize own work and meet deadlines.
Recognize and resolve ambiguous and conflicting objectives.
Advanced degree preferred and Bachelor’s degree required in fields related to information technology, business management or related area.
2-5 years of experience managing vendors, vendor managed software applications, and system administrators of the applications.

ESSENTIAL FUNCTIONS:

The incumbent must meet work deadlines, have regular attendance, good oral and written communication skills, good interpersonal skills, ability to work with a team, ability to multi-task, use a PC and a computer terminal, and the specialized telephone system. It requires access to all areas of the office, and the ability to sit for extended periods of time, periodically bending and twisting, and frequent application of a negligible amount of force to lift, carry, push, pull, or otherwise move objects. The incumbent must be able to perform the essential functions of this position with or without reasonable accommodation. The Company will provide reasonable accommodation where necessary.