Cancellations - Customer Service Representative

US-GA-Atlanta

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Job Description

Company Profile:

Safe-Guard Products International, LLC is the leading provider of Finance and Insurance (F&I) products in the automotive aftermarket industry as well as the RV, marine, motorcycle and power sports segments. The Company develops, markets and administers the highest-quality Finance and Insurance programs and matches them with unmatched customer service, advanced technology solutions, and industry-leading training. Safe-Guard is a proud partner to more than half the country’s top 500 dealers, the most successful general agents and the largest dealer groups across the United States and Canada. With a complete product portfolio and smart technology solutions, top Original Equipment Manufacturers (OEMs), dealers, and independent agents choose Safe-Guard more than any other provider.

Our products include: Appearance Protection, Dent Protection, Emergency Notification, Guaranteed Asset Protection (GAP), Identity Protection, Key Protection, Lease-End Protection, Prepaid Maintenance, Theft Protection, Tire & Wheel Protection, Vehicle Service Contracts, and Windshield Protection.

Safe-Guard’s mission is to provide products and solutions to the motor vehicle industry that drive customer retention and protect consumers from the perils of ownership. We are experiencing dynamic growth and have earned a stellar reputation from our customers, partners, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of value-added technology, marketing, and training solutions, and 3) unparalleled client and customer service.

Position Overview:

We are currently seeking a Cancelations - Customer Service Representative to join our team. This is a full time position. We are looking for a candidate who can provide excellent call center support for high volume incoming claim inquiry calls from leasing companies, dealers, agents, customers, and other internal / external parties.

Essential Functions:

Handle incoming / outbound calls from external customers related to contract cancelations issues.
Accurate and timely data entry in multiple Microsoft based applications.
Maintains professionalism and confidentiality with regard to all aspects of claims/contracts.
Performs various clerical duties under immediate supervisor and exercises independent judgment and decision making in accordance with specified policies and guidelines.
Assist with faxes and emails
The CSR will support the Claims Customer Service Department by maintaining an organized environment and exhibiting a positive and professional attitude within the department
He / She must have the ability to be well organized, pay attention to detail, multitask and communicate effectively
This position will contribute to the team effort by accomplishing related results as needed
The Individual will abide by the appropriate standards of ethics, be reliable, understand and follow oral & written directions

Skills/Requirements

Qualifications:

Preferred: Ability to read, write and speak English in a business setting.
Must have knowledge of office administrative procedures, and knowledge of use and operation of standard office equipment at a level generally acquired through 1+ years related experience.
Proficient in Windows and MS-Office Products (Word, PowerPoint & Excel)
Must have a high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact and diplomacy
Some analytical ability is required in order to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work
Work requires continual attention to detail in composing, typing and proofing of materials, establishing priorities and meeting deadlines.
High School diploma or GED.

CORE COMPETENCIES REQUIRED:

Teamwork/Collaboration: Support team members by establishing effective interpersonal relationships and cross functional partnering.

Job Knowledge: Clearly demonstrates a good grasp of key job functions, relevant terminology, technical processes and standards.

Customer Experience: Communicate effectively with customers, advocate customer needs and initiate resolution

EOE Statement:

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.