Guest Service Manager Assistant (Full-Time)
Clinton, MI
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Job Description
Busch’s is a family owned premier grocery retailer in Southeast Michigan. Busch’s currently has 15 stores and is consistently recognized by our guests as an industry leader when it comes to service, product selection, store design and overall atmosphere. Busch’s offers unique services that are not generally found at other grocery chains, including online grocery shopping, wine tastings, Beverage Consultants, made from scratch deli salads, and our MyWay loyalty card program.
- Oversee all aspects of guest service operations as person in charge
- Exemplify key concepts of hospitality when interacting with guests, associates, and community
- Ensure adherence to check cashing, refund, and store charge policies and procedures
- Ensure compliance on WIC, Electronic Benefits (EBT), alcohol, and tobacco purchases
- Assist guests with questions, purchases, store charges, and special orders
- Assist associates in achieving service and labor objectives as directed by GSM
- Ensure completion of daily maintenance (i.e. floor inspections, checkout area, hospitality station, bottle machine area)
- Provide input to GSM concerning associate performance and department conditions
- Deliver clear expectations and follow-through on assigned tasks in GSM’s absence
- Assist in training and development of associates
Skills/Requirements
- High school diploma.
- Previous management experience in a retail environment.
- Proficient management and leadership skills.
- Proficient organization and planning skills, especially to manage multiple deadlines and projects.
- Proficient communication and interpersonal skills, including written, verbal and listening skills.
Busch’s offers a cafeteria plan design for our health (including three medical plans), dental, vision and Colonial supplemental insurance. We also offer life insurance and short/long term disability insurance. You have choices and options for all of these plans. Busch’s is proud to offer additional benefits including paid vacation (with an option to purchase additional vacation time), 401k with company match, educational assistance and more.
You can take pride in being a member of the Busch’s family and working in an environment where we truly care about our guests and the products we serve. We also take great care of the associates that take care of our guests. At Busch’s, we realize that without caring, motivated and personable associates, there would be no guests to serve.
