ID Theft Manager
New Haven, CT
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About The Company
Higher One partners with colleges and universities to lower their administrative costs and to improve graduation rates. We provide a broad array of payment, refund disbursement and data analytics and management tools to institutions that help them save money and enhance institutional effectiveness. And for students, we offer financial literacy programs and convenient, flexible and affordable transaction options to help them manage their finances. Higher One is a leader in higher education and we support more than 1,900 college and university campuses with over 13 million enrolled students.
At Higher One, we believe that every employee is critical to our success! Our innovative services depend on the energy, values, hard work and dedication of our employees. As we continue to grow, we look for others who are also committed to retaining a small-company feel while moving us to the next level!
Higher One, Inc. is an Equal Opportunity / Affirmative Action employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status
Job Description
Higher One is currently looking for a Manager to handle the following responsibilities:
- Candidate must be able to proactively identify all types of fraudulent activity such as first party, third party and synthetic fraud within company’s consumer base.
- Candidate must be able to proactively identify identity theft risk, evaluate corporate operations for ID Theft Prevention and develop and/or refine existing processes, to ensure that Company’s exposure to fraud, Account takeover and identity theft are minimized.
- Responsible for investigating fraudulent activities where there is intentional deception, misrepresentation, or concealment made by an individual or entity knowing that the deception could result in some unauthorized benefits to the individual, the entity, or some other party.
- Review daily fraud management reports and dispute reporting to monitor for unusual or suspicious activity and coordinate daily work load with staff.
- Candidate will competently manage the daily alert queue and analyze and prioritize information and will make appropriate recommendations for actions.
- Responsible for the development, maintenance and revision of Fraud and Identity Theft related procedures, processes and internal controls.
- Assist the Chief Compliance Officer in performing periodic risk assessments related to BSA / AML and Identity Theft and Red Flag Incidents.
- Work with members of law enforcement, the FBI, and other agencies in investigating fraud and ID Theft to determine and achieve fraud recovery where appropriate.
- Prepares required documentation and refers to appropriate departments and/or business leaders. Act as a liaison between customer and internal parties (fraud prevention investigations, customer service officer, relationship manager, sales officer, product support, and application technology development groups) to coordinate satisfactory resolution.
- Perform any other related duties as required or assigned.
- Comply with all applicable federal regulations in decision process.
Skills/Requirements
- Bachelor’s degree in business related field.
- 3+ years of experience in fraud investigations/analysis and interview techniques preferred, BSA/AML, investigations of financial crimes transactions or policy violations, risk management.
- Understanding of Authentication and Internet Security
- Certification preferred (CPA/CA or CIA and CFE)
Demonstrated Skills and Competencies:
- Leadership
- Relationship Building
- Project Management
- Communications – Written and Oral English
- Fraud Investigation Principles and Techniques
