Customer Service Representative

North Mankato, MN

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Job Description

 

Do you have a passion for working with people? Do you enjoy connecting with and helping individuals by providing high quality customer service?

If you’re looking to impact people’s most celebrated life events, here is your opportunity. Carlson Craft, a leader in the print industry, is looking for multiple Customer Service Representatives to work in our Inbound Call Center.

The Customer Service Representatives assist our dealers by providing information on our products and personalization processes, answering and resolving a variety of inquiries and helping our dealers to resolve issues.

The ideal candidate will have an eye for detail, a passion for quality and the ability to multi-task in a fast paced environment. They will also have preferred customer service experience and be a dynamic individual dedicated to the success of Carlson Craft’s call center – “the heartbeat” of the company.

In addition to other elective benefits, we recognize the importance of home and work balance and offer the value of eight paid holidays in addition to paid time off.

Responsibilities include:

  • Verify the accuracy of order data
  • Accurately typesetting the order on the computer ensuring the information is in the correct point size, font style, format, and wording
  • Check completed work for spelling, grammar, punctuation, format, etc. to verify quality
  • Answering incoming Channel Partner calls
  • Making outgoing calls to dealers when the order is questionable
  • Answer dealer’s questions about a particular product or about our website; Pull the catalog or go online to view the product to review with the dealer
  • Address dealers’ concerns on orders that have already been shipped, corrections, or credits
  • Pull customer information in system and make appropriate changes in computer system
  • Work on dealer quotes and any etiquette questions dealers' may have
  • When appropriate, do tele-sales to current dealers to place catalogs

Carlson Craft is a company set out on a mission to help people communicate and celebrate all of life’s most important events through personalized products. We strive to provide our retailers and customers with new designs, services, technologies and tools for selling and ordering our robust line of products including wedding invitations, graduation announcements, baby announcements, party invitations, holiday cards and so much more! Our commitment to our partners is to make it easy and smooth to do business with us and that’s where you come in! Join a motivated team that prides itself on respect, passion for our work and our customers, fresh ideas, responsibility and accountability.





Skills/Requirements

Technical or Specialized Knowledge

  • Multi-tasker.
  • Knowledge using a PC.
  • Verbal and written communications are essential because of dealer interaction.
  • Must know math because of quotes that are made to dealers.
  • Detail oriented
  • Good organizational skills
  • Must work well independently and in a group

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