Parts and Sales Lead

Moundridge, KS

Parts & Sales Lead (PSL)

Responsibilities:

Directly accountable for overseeing day to day activities within the Parts & Sales area of Customer Service, including:
Taking the Lead on ensuring part orders are placed, followed up and completed on time.
Actively engaged in the day to day parts ordering process including:
Ensuring correct information is provided to the customer and entered on the order (price, lead time)
Making the right decisions as needed to ensure the customer is satisfied with the experience and parts.
Ensuring orders are tracked and followed up with.
Ensuring the customer is well informed of any changes to their order.
Ensuring that every customer is satisfied and received a world class service experience.
Main point of contact for the development and implementation of online parts sales/ordering system.
Primary decision rights to direct Parts & Sales Techs (PST) to ensure orders are processed expediently and to the customer’s satisfaction.
Works closely and professionally with the Field Service Lead, FCC’s, Engineering, Tryout Techs, shipping & receiving and Sales.
Ensures all key personnel in other departments are properly notified and kept in the loop on top priority orders such as customer down, FCC parts, BCO techs, etc.
Ensures orders are charged correctly (warranty, startup, purchased, R&D, etc).
Responsible for establishing and facilitating a plan to achieve yearly sales goal(s).

Expectations:

Reports twice weekly to CS Mgr with a general update on outstanding orders, sales, upgrades, vendor & manufacturing issues, etc.
Engages in placing orders as well as assisting other PST’s in daily activities.
Takes turn in on-call phone rotation.
Prevents issues from escalating to management.
Sets a good example for the other PST’s
Monitors the Past Due Orders report weekly and ensures orders are cleaned up and removed if possible.
Monitors the Open Issues report weekly and works with the Field Service Lead as necessary to close issues as they relate to part orders.
Follow current and future department standards and guidelines
A proven sales background is required.

Skills, Knowledge, Values & Beliefs:

Knowledge of and ability to use Autocad, Microsoft Office Suite of Products, Syteline, SmartComm™, and Bradbury TSC™
Mechanical, Electrical, Hydraulic and Pneumatic Aptitude
Able to read Foundation, Electrical, Hydraulic, Pneumatic and General Arrangement Drawings
Understand the Process Flow of purchasing and manufacturing parts.
Understanding of Bradbury Customer Service pricing
Excellent verbal and written communication skills
Overall understanding of freight forwarding process and international freight procedures
Innate desire to see an orders through to completion
Negotiation Skills
Ability to collaborate with a Cross Functional Team within BCO
Ability to discern what is right and fair for the long term success of a Customer Relationship.