IT Specialist

Richmond, VA

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Job Description

Timmons Group is a multi-disciplined engineering and technology firm recognized nationally as a “Best Firm to Work For” by CE News. With more than a dozen offices throughout the Mid-Atlantic and Southeast, we provide civil engineering, environmental, economic development, GIS/geospatial technology, landscape architecture and surveying services to a diverse client base. As one of Engineering News Record’s (ENR) Top 500 Design Firms in the country, we are dedicated to being an employer of choice and helping our clients achieve their vision resulting in shared success. For more information, visit www.timmons.com.

We are currently seeking an experienced Senior IT Specialist to join our Richmond, VA office location.

Timmons Group Senior IT Specialist is an expert troubleshooter tasked with supporting the hardware and software used throughout the organization. Senior IT Specialists will manage multiple software license servers (including, but not limited to, Bentley SELECT, ArcGIS, Adobe, MSFT, and Autodesk), several monitoring solutions (such as Nagios and System Center), several backup solutions (both physical media and cloud-based), and provide elevated hardware and software troubleshooting support for users with critical issues. Candidate must possess strong knowledge of Windows and Linux operating systems, networking and network administration, server administration, and have excellent hardware and software troubleshooting skills.

While the Senior IT Specialist position is highly technical, the perfect candidate will excel in these areas:

A friendly customer-service attitude.
A willingness to take initiative and learn continuously.
A mature and professional approach to the job.

Essential Duties and Responsibilities of a successful candidate include but are not limited to:

Manage all software licensing for the organization.
Perform daily, weekly, and monthly backups.
Answer, respond, and document all support calls that cannot be handled by junior personnel.
Assist the Systems Administrator with management of the network and servers.
Learn new technical skills and procedures.
Develop unassisted projects.
Support all software and hardware needs.
Set up and configure new users and computers within Active Directory and Exchange Online.

Skills/Requirements of a successful candidate include but are not limited to:

Bachelor’s Degree in Information Technology, Information’s Systems, or Computer Science preferred, or equivalent work experience.
Unrivaled client service skills.
Ability to work nights and weekends as needed for computer related items.
Expert hardware and software troubleshooting skills across several OSes and hardware generations.
Explicit experience with Windows Server 2008 and 2012, Exchange Online, and Office 365.
Excellent communication skills, both verbal and written.

The requirements listed above are representative of the knowledge, skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are looking for high energy, creative, flexible, patient, self-starters who are willing to work at a dynamic pace. Candidates must share a commitment to our company’s Vision, Mission, and Shared Values.

Timmons Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected Veteran status.