Associate Support Specialist
US - FL - Boca Raton
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Job Description
Associate Support Specialist
At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!
- Inc. 2016 List of 5000 Fastest-growing Private Companies in America
- Florida Fast 100 - 2016 List of Florida's fastest-growing companies
- Deloitte’s 2015 Technology Fast 500™
- Modern Healthcare's Best Places to Work in Healthcare – 2015
- SFBJ 2015 #1 Best Place to Work
Modernizing Medicine is hiring an Associate Software Specialist to provide best in class software support service to our expanding client base. This is a great opportunity to be a part of an exceptional, fast-paced, positive and growing medical software company!
You may be a good fit for our Support Specialist position IF…
- You possess a real passion for innovative solutions within Healthcare IT
- You are an amazing problem-solver with exceptional customer service skills, going above and beyond client expectations
- You are naturally curious about the way things work and have the distinct ability to pick up both software and medical practice concepts easily
- You have excellent interpersonal, verbal and written communication skills, as well as the ability to effectively prioritize and manage your time
Your Role:
- Deliver an exceptional client experience by identifying and documenting client needs and issues; answering incoming inquiries, effectively applying problem solving techniques, educating clients and following issues through to their successful resolution
- Provide consistent, professional and high-quality client support, every day, all the time, no matter what
- Establish procedures to ensure client satisfaction and quality service delivery
- Communicate and collaborate across teams and departments to help solve issues
- Replicate and document issues for further escalation
Skills/Requirements
Qualifications:
- Previous customer service experience required, call center experience a strong plus
- Two years experience providing software application support preferred, medical software application experience a plus
- Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS
- You must be technically savvy with an ability to easily learn new software
- Ability to provide some off-hours support, including occasional weekends
- Exceptional written, verbal and interpersonal communication skills required
- Professional demeanor required
- Bachelor degree preferred
