Director of Operations

Phoenix, AZ

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Job Description

OpenWorks has an exciting opportunity for an Operations Director to lead daily functions and processes of the Arizona region's operations to deliver best in class services including account retention and customer satisfaction.

If you’re ready to grow your career by making an impact, apply today and see how OpenWorks can work for you.  We offer:

  • CULTURE!  Reward and recognition for positive results and a culture of collaboration
  • MONEY! We offer a compensation structure with competitive base pay, plus quarterly & annual bonuses, and organizational profit sharing
  • REWARD! Rewarding top performers with recognition, prizes, and travel
  • GROWTH! Primed for geographic and organic explosion in the next 6-24 months
  • PORTFOLIO! Our clients include Fortune 500 customers like FedEx, Pepsi, The Gap & UPS
  • TECHNOLOGY! Paperless environment via iPad technology… field automation

We invite you to ask our employees what they enjoy most about working at OpenWorks!  Here’s a few things recently shared:


“Knowing my ideas and opinions are valued, motivates me to come to work every day."


“One thing that was appealing when I first applied to OpenWorks was knowing that it’s been in business for over 30 years and continuing to grow!"


“The great thing about our CEO is that his door is always open and anybody can go in with questions and news."

Want to be part of an energetic, fast-paced and dynamic organization?  Are you motivated and do you enjoy being rewarded for your hard work? OpenWorks is an innovative, growing and progressive company with an upbeat, entrepreneurial environment that encourages growth. Our inspiring leadership team is committed to fostering and encouraging our employees to enhance their personal and professional growth. Apply today and see how OpenWorks can work for you.

Our Operations Director’s daily activities include:

  • Leading daily functions and processes of regional operations to exceed organizational goals and objectives and deliver best in class services to our client base, to include account retention and customer satisfaction.
  • Conducting ongoing tactical meetings with regional operations team to review high-profile accounts and operational concerns.
  • Oversee Franchisee relations - training and development and relationship management.
  • Supporting staffing and retention efforts, developing and motivating team members, providing performance feedback and conducting disciplinary actions as needed.
  • Supporting regional sales goals in accordance with overall corporate objectives. 

This is an EXCELLENT opportunity for a strategic go-getter who is ready to take your career to the next level. Join our team by applying now.

As a member of the OpenWorks team, you can expect to receive:

OpenWorks is an Equal Opportunity Employer

  • Competitive base pay, plus monthly, quarterly & annual commissions, bonuses and organizational profit sharing
  • Opportunity to earn a spot in President’s Club (annual trip) and other contests
  • Comprehensive medical, dental, vision, disability, and life insurance
  • Retirement savings plan with company matching contributions
  • Paid time off (PTO) and paid holidays
  • Phone allowance
  • Mileage reimbursement
  • Fitness reimbursement
  • Business casual work environment
  • Advancement opportunities and more!




Skills/Requirements

To excel in this role, you must bring the following experiences to the table:

  • Bachelor’s degree in business or a related field plus at least ten (10) years of successful experience in field operations or client service environment, including management experience with progressively increasing responsibility.
  • Intermediate to advanced knowledge of Microsoft Office Suite and CRM systems, as well as ability to create and interpret P&L statements.
  • Excellent communication skills and the ability to relate to people across all organizational levels.
  • Extensive experience with process development/improvement and implementation.
  • Solid leadership experience and the strategic ability to transform challenges into opportunities, and be the ultimate solution set finder.
  • Experience in servicing multi-site customer accounts; knowledge of the franchise environment; and Six Sigma techniques are beneficial.
  • Physical ability to lift and move up to 25 pounds and endure repetitive movements of the hands, arms, and wrists.
  • Vehicle with valid AZ driver’s license.

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