Account Supervisor
HQ Bloomington, IL
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Job Description
SUMMARY: The Unit Director’s primary mission is to manage the operational relationships between the Business Unit and other Pii departments. The Unit Director has customer, departmental and personnel responsibilities to ensure continual operations with the Business Unit. Customer responsibilities may include duties involving the client which Pii services, departmental responsibilities are duties involving interoffice departments to ensure a job is executed and personnel responsibilities are duties involving the employees that report directly to the Unit Director. With a responsibility for maintaining relationships, the Unit Director will work closely with the Account Director to fulfill management responsibilities that manage and evaluate the Business Unit’s profitability for financial growth. Additional duties include any duties as assigned by the Account Director.
REPORTS TO: Account Director
ESSENTIAL FUNCTIONS AND RESPONSIBLITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned
PERSONNEL RESPONSIBILITIES:
• Maintain employee records, conduct evaluations in a timely manner, handle discipline matters as needed, recruiting, interviewing and hiring.
• Assign personnel to new projects and track project status
• Hold department orientations and other training sessions as needed
• Be able to effectively supervise 12 – 20 people
• Recognize and appreciate employees for work and accomplishments
• Maintain and contribute to the growth and development of each direct employee through IDPs
DEPARMENTAL RESPONSIBILITIES:
• Handle project related items as they occur in the unit
• Attend team meetings
• Manage relationships between the unit and other Pii departments
• Plan and conduct regular Unit meetings
• Programming languages – Knowledge of programming concepts And how they are used in relation to Pii’s products and services
• Database Management Systems - SQL Server and general relational database concepts.
• Understand a project lifecycle.
• Delegate, track and evaluate the workloads of department employees.
CUSTOMER RESPONSIBILITIES:
• Effectively manage multiple short- and long-term projects in progress simultaneously.
• Manage/maintain customer relationships through individual SLA requirements
MANAGEMENT RESPONSIBILITIES:
• Monitor cost centers and unit profitability for accuracy
• Understand billing procedures/processes and ensure billing compliances are meet within the Unit
• Develop and maintain unit goals and objectives
NEW BUSINESS DEVELOPMENT RESPONSIBILITIES: Bolster organic growth by seeking opportunities within the Business by providing additional services and or increasing profitability within the Unit by implementing new process.
Skills/Requirements
QUALIFICATION REQUIREMENTS: (Required to perform essential functions)
The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE:
• Minimum 4-year degree in Computer Science, Business, Communication or comparable experience preferred.
SKILLS:
COMMUNICATION: Ability to effectively communicate orally and in written communication form information to internal/external vendors/clients, staff and management.
COGNITIVE LISTENING: Pertaining to the mental processes of perceiving, thinking, and remembering; Awareness with perception, reasoning and judgment; ability to think, learn and retain.
TECHNICAL: Translate technology requirements from internal personnel to external customer and vice versa. Become familiar with basic creative design and layout as it relates to project and processes. Learn internal software applications as required by account. Learn, comprehend and utilize web and data development concepts to coordinate the development of technical solutions.
DECISION MAKING: Ability to collect the necessary information and listen to others to make decisions regarding project(s) and processes.
CUSTOMER SERVICE: Work with a variety of personalities and skill sets across Units and / or departments
MATHEMATICAL SKILLS: Ability to perform basic mathematical operations to include addition, subtraction, multiplication and division. Ability to compute ratios and percentages.
PRIORITIZATION: Handle frequent interruptions yet refocus on the task at hand or determine the most important tasks. Adapt to a fast paced, high stress and changing environment.
POSITIVE OUTLOOK: Looks for the positive qualities in others and focuses on what is “going right”; maintains a positive focus during challenging, or negative situations, and helps employees work through to a successful outcome; acknowledges the “brutal facts” of a tough situation without becoming discouraged or discouraging others.
PROBLEM SOLVING: Seeks information, performs data analysis, develops and considers alternatives, adjusts approach, demonstrates decisiveness, and gains commitments.
ORGANIZATION: Ensure information can be found easily and tasks are completed on time. Pay attention to details. Maintain accuracy and quality.
ACHIVE RESULTS THROUGH PEOPLE: Build teams, Create an team environment, encourage constructive dialogue, clarifies roles, goals and direction, facilitates understanding and agreement, encourages effort, monitors performance, follows-up to sustain efforts, and celebrates success.
ESTABLISHES DIRECTION: Scans the environment, identifies issues and opportunities, evaluates options, assesses risk and establishes strategic direction
OTHER SKILLS and ABILITIES: (to include technical/equipment skill capabilities, regulatory and/or licensing requirements)
• Microsoft Office product suite (Word, Excel, Outlook, PowerPoint) required.
• Respect and maintain confidential information
• Ability to travel – frequency may vary, but at times could be heavy.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
• Exerts up to 10 lbs. of force to lift, carry, push, pull, or otherwise move objects. Sitting most of the time, but may involve walking or standing for brief periods of time.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Position works in an office environment with controlled temperatures and with extended periods of the workday sitting at a desk utilizing computer equipment.
While this job description reflects management’s assessment of essential and nonessential functions, it does not prescribe or restrict the tasks that may be assigned according to business need.
