Collections Unit Manager

Beaverton, OR

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Job Description

Are you ready to be a part of an organization that thinks outside the box, is nimble, and whose core business is growing at breakneck speed?

If you answered yes, then you found the right opportunity with Genesis Financial Solutions!

We are looking for a Collections Unit Manager to join our team in the greater Portland area!

Over the past 10 years, Genesis has built a stellar reputation in the consumer finance space for its core competencies in analytics, underwriting, customer service, technology, and execution. Genesis is now positioned for accelerated growth over the coming years. The company addresses the financing needs of the non-prime consumer by offering credit products at very competitive rates, simple terms, and exceptional customer service!

Salary starts at $43,000/year. We offer a comprehensive and competitive benefits package including Medical, Dental, and Vision coverage for employees and dependents, a 401K with a company match that is 100% vested from enrollment date, paid time off, flexible spending accounts for dependent and/or medical care, tuition assistance, and much more. To discuss this opportunity in greater detail, apply online today.

SUMMARY:

You will monitor your team’s daily work volumes and perform quality reviews to ensure department service levels and standards are met. You will compile and monitor daily statistics and provides input to staff for performance evaluations and reviews. As our Collections Unit Manager, you will assist in the implementation of new policies and procedures. You will monitor collection calls and assist Supervisors with escalated calls, while using the superior customer service skills necessary to resolve potential consumer complaints. You are expected to maintain high levels of production, while ensuring consumers get the highest level of professional service. You’ll motivate and encourage collector performance through positive enthusiasm, coaching, and mentorship. Additional duties will be performed as required.

DUTIES AND RESPONSIBILITIES:

Supervise team of supervisors and/or collectors
Establish and implement departmental policies, goals, objectives, and procedures
Interview and hire collectors to meet department headcount
Monitor collector attendance and performance to ensure results are achieved as compared to performance standards
Complete weekly telephone monitoring to ensure procedural and regulatory compliance
Prepare and conduct monthly performance evaluations for supervisors
Ensure adequate staffing coverage during working hours
Communicate changes in policies and procedures
Develop, coach, and mentor supervisors and/or collectors
Assist in the development of team recognition, incentives, and contests
Travel as required
Other duties as assigned

These duties must be performed with or without reasonable accommodation.

Skills/Requirements

ACCOUNTABILITY:

You are directly accountable for ensuring collections staff provides a high level of service to consumers by providing timely and accurate information as requested and meeting quality standards and revenue expectations. You are responsible for ensuring a high level of accuracy and quality by call monitoring and account auditing. Provide feedback to staff members on monthly evaluations acknowledging performance achieved and providing guidance in areas to improve.

QUALIFICATIONS:

High School diploma or GED required
Extensive knowledge of collections practices required
Working knowledge of State and Federal laws (FDCPA, reg Z)
Excellent written and oral communication skills
Flexibility to adapt well to change
Excellent decision making and problem solving skills
Maintain a high level of professionalism and confidentiality at all times, in all situations
Ability to communicate effectively with all levels of management and staff
Ability to work independently with little direct supervision
Proficient in MS Word, Excel, and Outlook
Excellent motivation skills required
Ability to work various shifts
Minimum of three years prior operations management experience

ESSENTIAL FUNCTIONS:

You must meet work deadlines, have regular attendance, good oral and written communication skills, good interpersonal skills, ability to work with a team, ability to multi-task, use a PC and a computer terminal, and the specialized telephone system. Our Collections Unit Manager position requires access to all areas of the office, and the ability to sit for extended periods of time, periodically bending and twisting, and frequent application of a negligible amount of force to lift, carry, push, pull, or otherwise move objects. You must be able to perform the essential functions of this position with or without reasonable accommodation. Genesis Financial Solutions will provide reasonable accommodation where necessary.