Ortho Treatment Coordinator

Folsom

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Job Description

At Kids Care Dental we want kids to be excited about visiting the dentist and all of the wonderful people they will meet when they visit our offices. Working with kids should be fun and we believe that a happy, culture focused, team oriented approach is infectious. We want people that other people love to be around. We are looking for the "best of the best" with great personality and a desire to grow and have an impact!

Kids Care Dental is seeking an experienced Ortho Treatment Coordinator with a strong sales background that will make an impact to our offices. This position requires prior Orthodontics experience.

The Essential Job Elements

Daily management orthodontic operations including scheduling, patient flow, collecting copays, posting of procedures, insurance verification, answering phones, interacting with families, patient followup, in-office marketing, etc.
Resolves problems by clarifying the issues involved; researching and exploring answers and providing alternative solutions
Ensure that Kids Care Awesome Service delivery is met with each patient
Manage the flow of patients as they transition between back and front offices
Supports the Claims and Payments department by ensuring that the company’s financial policies are accurately executed and that all commitments are being met on time
Resolve all customer complaints and/or billing questions to the customer’s satisfaction
Continually audit contracts, fees, acceptance ratios and strive for continuous improvement of the processes, providing accurate metrics of KPIs
Maintain clear and concise communication and create strong relationships between the ortho, pedo and oral surgery business lines
Other duties as assigned

Skills/Requirements

2 years previous orthodontic treatment coordinating experience
Clear understanding of orthodontic mechanics, terminology, insurance codes and scheduling coupled with excellent customer service skills
Strong attention to detail
Strong demonstrated leadership skills with affinity for mentoring others
Excellent communication and computer skills (Dentrix a plus)
“Can do” attitude with problem solving skills
Upbeat personality is a MUST
Ability to multi-task and work in a fast-paced environment