Outbound Sales Representative
Pompano Beach, FL
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Job Description
ComplyRight, Inc. is a multi-channel marketing and product development company specializing in labor law, HR and tax solutions that create a bridge between what the law requires and what makes sense for businesses. Our growing team is looking for a talented Outbound Sales Representative.
Responsibilities:
When assigned to outbound campaigns:
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Make outbound customer service calls including but not limited to:
- Secure reorder sales for all products
- Support specific seasonal reorder goals
- Secure Poster Guard renewals or reactivations
- Other product or brand specific telemarketing campaigns as assigned
- Accurately enter all new orders following detailed DAX order entry procedures
- Perform account maintenance and verification on every call, such as but not limited to, new contact set-up, billing and shipping addresses, phone numbers, emails and flagging active and inactive individuals; and department/position
- Properly advise customers and use source codes to ensure accuracy of campaign tracking
- Properly use codes and notes for all pricing overrides related to product or shipping costs
- Review account purchase history to upsell/cross-sell and verify customer requests on reorders
- Complete full account set up for new Poster Guard Service orders
- Tag and recall accounts as detailed in specific campaign instruction
- Provide ongoing collaboration on the effectiveness of campaigns and feedback on customer receptiveness and response
- Multitask all duties above and prioritize work efficiently to meet monthly metrics
- May perform other duties as assigned
Inbound call responsibilities assigned based on alignment with seasonal and other business demands:
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Answer inbound calls and provide excellent customer service related to new or existing orders including but not limited to order status, payments, shipment tracking, invoices, products and/or services questions, personalized orders, account status
- Manage every call for immediate resolution of the customer request whenever possible
- Document issues and own follow-up on customer problems or requests that require further investigation to resolve
- Escalate significant customer service “dissatisfaction” issues to your immediate supervisor for follow up
- Accurately enter all new orders following detailed DAX order entry procedures
- Perform account maintenance and verification on every call, such as but not limited to, new account set-up, billing and shipping addresses, phone numbers, emails and active and inactive individuals; and department/position
- Multitask all duties above and prioritize work efficiently to meet monthly metrics
- May perform other duties as assigned
Skills/Requirements
Requirements:
- Excellent verbal and written communication skills with proper diction and grammar
- Proficiency in Windows-based programs including Word, Excel and Outlook
- Aptitude and understanding of operating systems as trained
- Aptitude and understanding of products and services as trained
- Excellent follow up on problems and issues
- Detail orientation
- Friendly and helpful attitude
- Self-organized
- Self-motivated
- Problem solver
- Aptitude for learning
- Punctual and reliable
- Team player
- Collaborative with supervisors and managers
- Respectful of others time and efforts
No relocation provided for this job. Local candidates only.
EOE/DFWP