Account Executive
Lansing, MI
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Job Description
An Account Executive is a valuable partner and team member on our client service teams. This position will help the Client be successful at developing and executing, marketing communication programs. An Account Executive maintains and works to enhance our client relationships and is responsible for communicating the client’s expectations, project specifications and changes to project specifications to internal and external personnel.
What will you do?
- Develop relationships with the client(s)
- Mentor Junior Account Executive
- Engage in client pitch opportunities helping to communicate the SR value proposition and benefits to the client(s)
- Assist the Client Service team with reviewing project proposals and determining the time needed to complete a proposed project.
- Document and communicate project requirements, prepares timelines and ensures deadlines are met.
- Monitor job profitability by comparing job quotes to job cost reports and having a general understanding of the overall production processes.
- Problem solve by prioritizing and identifying concerns, developing a course of action, implementing the plan of action and measuring the effectiveness with minimal direction.
- Follow production requirements as outlined in the ISO 2000 standard and as required by internal production system.
- Assign project tasks to necessary internal personnel
- Handle all aspects of billing including invoicing, credit card protocol (if applicable to project), collections and sales by state and work in process reporting.
- Maintain project documentation
- Inform / train personnel, as needed in other functional areas on project specifications
- Serve as a backup for fellow Account Executives.
- Implement continuous improvement measures on assigned accounts.
- Having / Maintaining Industry Knowledge
Skills/Requirements
What is required to be successful in the role?
- Bachelor’s degree in Business, Advertising, Marketing or other related fields preferred but not required
- 1 – 3 years of Marketing knowledge, e. Commerce, ad agency, graphic arts or printing experience required
- 1 – 3 years prior experience in customer service or call center environment helpful
What other skills would be helpful in this position?
- Microsoft Office product suite (Word, Excel, Outlook, PowerPoint) required.
- Travel may be required based on requests by customer and management
