Health Advisor Specialist

Baltimore, MD

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Job Description

PinnacleCare is a private health advisory that provides a personalized approach to health care through a unique combination of exceptional medical resources, unmatched range of services, and outstanding care.

Job Summary:  The Health/Client Advisor Specialist is responsible for managing all aspects of the client interface experience; including clinical overview intake, setting research parameters, facilitating medical appointments and ensuring expectations are met throughout the process. Additionally, the Health/Client Advisor Specialist will provide daily support to their department through database tracking, hospital and physician relationship building and communication with all departments within PinnacleCare.  The Health/Client Advisor Specialist will communicate with their assigned clients by telephone.

Job Responsibilities:

  • Point of contact for assigned clients
    • Collect a thorough summary of the medical diagnosis/condition and outline the available and appropriate PinnacleCare services
    • Work collaboratively with members of the Research Team to meet client expectations
    • Utilize and work closely with Medical Director Team to ensure appropriate clinical decision-making steps
    • Facilitate medical appointments through established contacts and networks
    • Ensure positive feedback and outcomes
  • Upholds and maintains established relationships and actively seeks new, advantageous relationships with hospitals and physicians  
  • Maintain and update company databases as they apply to hospitals, physicians and processes having to do with scheduling and appropriate methods of contact




Skills/Requirements

Job Requirements:

  • A Bachelor’s degree or equivalent experience
  • Client or physician support experience desired
  • Previous experience in healthcare a plus
  • Excellent verbal, written and interpersonal communication skills and strong relationship building skills
  • Excellent problem solving skills
  • Strong customer service skills
  • Excellent organizational and prioritization skills, follow-through and the ability to manage multiple client matters simultaneously
  • Computer proficiency in MS Office
  • Team player with a strong work ethic and “can do” attitude

 

PinnacleCare is an Equal Employment Opportunity Employer

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