Health Advisor Specialist
Baltimore, MD
Actions
Share This Job
Job Description
PinnacleCare is a private health advisory that provides a personalized approach to health care through a unique combination of exceptional medical resources, unmatched range of services, and outstanding care.
Job Summary: The Health/Client Advisor Specialist is responsible for managing all aspects of the client interface experience; including clinical overview intake, setting research parameters, facilitating medical appointments and ensuring expectations are met throughout the process. Additionally, the Health/Client Advisor Specialist will provide daily support to their department through database tracking, hospital and physician relationship building and communication with all departments within PinnacleCare. The Health/Client Advisor Specialist will communicate with their assigned clients by telephone.
Job Responsibilities:
-
Point of contact for assigned clients
- Collect a thorough summary of the medical diagnosis/condition and outline the available and appropriate PinnacleCare services
- Work collaboratively with members of the Research Team to meet client expectations
- Utilize and work closely with Medical Director Team to ensure appropriate clinical decision-making steps
- Facilitate medical appointments through established contacts and networks
- Ensure positive feedback and outcomes
- Upholds and maintains established relationships and actively seeks new, advantageous relationships with hospitals and physicians
- Maintain and update company databases as they apply to hospitals, physicians and processes having to do with scheduling and appropriate methods of contact
Skills/Requirements
Job Requirements:
- A Bachelor’s degree or equivalent experience
- Client or physician support experience desired
- Previous experience in healthcare a plus
- Excellent verbal, written and interpersonal communication skills and strong relationship building skills
- Excellent problem solving skills
- Strong customer service skills
- Excellent organizational and prioritization skills, follow-through and the ability to manage multiple client matters simultaneously
- Computer proficiency in MS Office
- Team player with a strong work ethic and “can do” attitude
PinnacleCare is an Equal Employment Opportunity Employer