Lease Wear & Tear Claims Adjuster

US-GA-Atlanta

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Job Description

About the Role:

As a Lease Wear and Tear adjuster, you will be part of a growing department that is expected to continue growing! We currently handle 5 unique programs (Lease Wear and Tear, Safe Care, Harley Davidson Pre-Paid Maintenance, Theft and LoJack) and 3 branded products underneath the EWT program. We are adding 2 new products this year, Foreign Business Professional Program and a Service LoJack Contract. We need individuals that are effective communicators that can grasp a wide range of products to quickly identify, efficiently and successfully handle the customer service aspect along with the claims adjudication processes.

About Us

Safe-Guard Products International, LLC is the leading provider of Finance and Insurance (F&I) products in the automotive aftermarket industry as well as the RV, marine, motorcycle and powersports segments. The Company develops, markets and administers the highest-quality Finance and Insurance programs and matches them with unmatched customer service, advanced technology solutions, and industry-leading training. Safe-Guard is a proud partner to more than half the country’s top 500 dealers, the most successful general agents and the largest dealer groups across the United States and Canada. With a complete product portfolio and smart technology solutions, top Original Equipment Manufacturers (OEMs), dealers, and independent agents choose Safe-Guard more than any other provider.

Our products include: Appearance Protection, Dent Protection, Emergency Notification, Guaranteed Asset Protection (GAP), Identity Protection, Key Protection, Lease-End Protection, Prepaid Maintenance, Theft Protection, Tire & Wheel Protection, Vehicle Service Contracts, and Windshield Protection.

Safe-Guard’s mission is to provide products and solutions to the motor vehicle industry that drive customer retention and protect consumers from the perils of ownership. We are experiencing dynamic growth and have earned a stellar reputation from our customers, partners, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of value-added technology, marketing, and training solutions, and 3) unparalleled client and customer service.

Position Overview:

Provides support to agents, dealerships and customers by adjudicating claims, providing claim status, and resolving or escalating customer issues. Communicates effectively with all levels of the organizations. In executing the duties of the role, claims adjuster will ensure the proper documentation, adjudicate per the terms and conditions of the contract, utilizing available resources, and meet schedule expectations informing management of any changes.

Essential Functions

Handles claims related calls per work schedule performing within defined metrics.
Receives documentation and organizes by claim number
Adheres to Quality Assurance Guidelines
Performs other duties as assigned by the Claims Center Manager or Team Lead.
Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor.
Master understanding of clients, agents, and contract terms and conditions.
Support other team members in assisting customers when situation requires involvement.
Escalates “Hot Issues” to team lead, supervisor, or managers when unable to resolve satisfactorily.
Notify Supervisor of any claims in which possible fraud is suspected.
Participates in all training as required to perform the duties of the role.
Takes initiative to resolve an issue rather than allow an issue to continue.
Performs other related duties as required and/or assigned.

Skills/Requirements

Qualifications:

High School Diploma or equivalent combination of education and experience required.
Must have strong computer skills and the ability to troubleshoot and policy issues.
Must be proficient in Windows and MS-Office Products.
Strong analytical and problem solving skills. Superior verbal/written skills and communications skills.
Strong interpersonal skills essential. Exercises sound judgment when interacting with customers.
Good punctuation, spelling, mathematical, grammar, analyze complex-detailed reports and attention to detail is a must.
Preferred - two years of experience in a high volume Call Center.
Preferred - two years of experience in automotive insurance or warranty claims.

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.

Core Competencies

Teamwork/Collaboration: Support team members by establishing effective interpersonal relationships and cross functional partnering.
Job Knowledge: Clearly demonstrates a good grasp of key job functions, relevant terminology, technical processes and standards.
Customer Experience: Communicate effectively with customers, advocate customer needs and initiate resolution

EOE Statement:

Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law.