Warranty Technician
Orlando, FL
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Job Description
Who are we?
UDT is a technology solution provider with a focus on professional and managed services. For over 20 years, we’ve helped Fortune 500 companies, governments, and educational institutions innovate their way through the most complex technology challenges. We service our clients by keeping up with digital transformation and cloud technology to allow them to focus on their clients. We’re seeking your talents to manage our fast growing organization.
At UDT we thrive in an environment imbued with the entrepreneurial spirit in which the company was founded. This means our team members are encouraged to be their authentic selves and bring their passions to work. We believe our unique approach to business and culture magnifies our collective efforts into something truly special. We’re not the only ones that think so, South Florida Business Journal ranked UDT as “Best Places to Work” in 2015. We invite you to introduce yourself and find your destiny at UDT. Some other awards include:
Top 100 Minority Company by the Greater Miami Chamber of Commerce
Top IT Consulting Firm by the South Florida Business Journal
Top Computer Networking Company by the South Florida Business Journal
Compensation and Benefits:
- Competitive Salaries
- Healthcare, Dental, and Vision choices to meet your individual needs
- 401K with company match
- Company paid life insurance
- Vacation and holiday pay
Warranty Technician
The Warranty Technician is responsible for receiving warranty and/or fix requests from our current clients on any laptop, PC, tablet issue that needs serviced. It is a customer facing role working in a fast-paced, high energy environment. The successful candidate will have a completed and current A+ certification and be able to diagnose and resolve hardware problems for computer equipment and be able to evaluate and prioritize incoming service order requests.
Accountabilities and Responsibilities:
- Diagnose and resolve hardware problems for computer equipment at customer site by performing the following duties:
- Evaluate, and prioritize incoming service order requests for assistance for customers experiencing problems with hardware computer-related equipment.
- Interview user to collect information about problem and perform diagnostic procedures to determine source of problem.
- Handle problem recognition, research, isolation, resolution and follow-up for routine customer problems, referring escalation problems to supervisor or technical staff.
- Work with hardware vendor for order replacement parts of defective products.
- Log and track service calls using management database system, and maintain history records and related problem documentation.
- Collect and submit customer sign-off documentation, for incident reporting and invoicing.
- Perform installation/imaging of computers, and peripheral equipment.
Skills/Requirements
Minimal Qualifications
- A+ Certification (completed and current)
- Certification on HP product line (PC/Laptop/Server/Printer) preferred
- 2 years of experience troubleshooting and resolving service calls for computer equipment repairs
- Experience working in a Service Organization a plus
Required Knowledge, Skills, & Abilities:
- Experience in troubleshooting and resolving on-site service calls for repair of computer equipment
- Maintaining comprehensive documentation
- Ability to work from service manuals and vendor drawings and with some technical assistance, maintain and make repairs to PC computer equipment and related systems
- Detail-oriented
- Strong interpersonal skills are required to for effective communication with internal team members, customers and vendors
- Must have sufficient physical strength to lift and carry weight up to 50 pounds.
