Assistant Micro Kitchen Manager @ Google

CA - Mountain View

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Job Description

POSITION SUMMARY:

The MK Assistant Manager for Bon Appetit Management Company is responsible for the overall success of the assigned MK neighborhood. This means adhering to the Client’s culture and guidelines, the Health Department’s regulations, and Bon Appétit’s standards and expectations of food quality, freshness and presentation.  This position oversees the daily administrative and operational tasks including sanitation and safety. This position also directs employees to accomplish the objectives of the operation to the satisfaction of the customers, and maintains a working relationship with the Client.  

POSITION OBJECTIVES:

In the performance of their respective tasks and duties all employees are expected to conform to the following:

  • Perform quality work within deadlines with or without direct supervision.

  • Interact professionally with other employees, customers, and suppliers.

  • Work effectively as a team contributor on all assignments.

  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

 





Skills/Requirements

MAJOR DUTIES/FUNCTIONS/TASKS:

Overall Supervision

  • Meets all timelines for service and all other timelines given by management.

  • Teaches and adheres to Bon Appétit’s philosophy, culture and commitment to quality food and exemplary service.

  • Takes ownership of the MK neighborhood.

  • Follows all Bon Appétit’s requirements as outlined in the BA Management Handbook.

  • Ensures that all MKs meets the standards as set by MK General Manager, as well as oversees the daily appearance and upkeep of the MKs.

  • Adheres to Bon Appétit’s standards of fresh and creative décor, as specified by MK General Manager.

  • Prints the daily signage for MK fruit, as well as any other pertinent communication. Ensure communication is clearly visible, nicely displayed, and accurate in content.

Supervision and Development of Staff

  • Supervises the daily conduct of the staff; coaches and disciplines according to standards set in BA Hourly Handbook.

  • Supervises the adherence to proper uniform standards following the employee handbook and established account guidelines.

Customer Service

  • Represents the company in a courteous, efficient, and friendly manner in all customer, client and employee interactions.

  • Interacts with customers and resolves customer complaints in a friendly and service oriented manner.

  • Responds to customer feedback within 24 hours, including feedback given via email or public forums.

Budget Management

  • Adjust weekly forecasted orders to ensure all pertinent product is ordered efficiently.

  • Meets weekly neighborhood spend targets; requests appropriate permission when overages are needed for large special events, Client requests, etc.

SECONDARY DUTIES:

Special Events

  • Assists with special events as needed with staff, culinary and management presence



Note:  Job duties are subject to change as needed.

 
FOOD AND SAFETY RESPONSIBILITIES:
 

  • Adheres to all Health Department, OSHA and ADA regulations.

  • Follows all Safety Manual guidelines.

  • Develops and revises Front of the House daily and weekly cleaning checklists and oversees their accomplishment.

  • Conducts weekly F.A.C.T. meetings, and ensures that regular trainings are occurring in units

  • Reports any injury, accident and/or food borne illness incident for customers and/or staff accurately and in a timely manner to the General Manager.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




Experience:


  • 1-2 years supervisory experience in a like volume and quality customer service establishment

  • Has a minimum of 3 years applicable experience in a like volume and quality customer service establishment

  • Posses general hospitality knowledge and interest in sustainability and sustainable food practices

  • Proficient with word processing and spread sheet applications.

  • Posses the ability to meet Bon Appétit unit specific uniform standards for this position.  

  • Utilize all Personal Protective Equipment’s per Bon Appétit guidelines.

  • Wear a cut resistant glove whenever using a sharp or potentially sharp tool or instrument.

 

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