Restaurant Operations Director

OH - Columbus (4850 Morse Road)


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Job Description

You will be responsible executing the brand in multiple restaurants in accordance with O’Charley’s Vision, Values, and Culture. You will demonstrate, teach, and model the VVC (Vision Values and Culture) while maintaining a high level of accountability and recognition for Best of Class standards and performance.

Duties Include:

  • Ensuring restaurant managers maintain acceptable staffing levels in all departments to build sales and improve profitability.
  • Ensuring restaurant managers are hiring and retaining team members to help improve productivity and quality of the guest experience.
  • Drive performance and sales levels improvements for all restaurants.
  • Establish budgets for all restaurants in alignment with region and company goals.
  • Producing and maintaining an effective and measurable succession plan for all levels within their area, including management, key hourly team members and shift leaders.
  • Teaching, coaching, leading and developing General Managers and the entire restaurant management team.
  • Ensuring new company initiatives are supported and communicated clearly to all managers and team members.
  • Ensuring that the strictest standards of sanitation, food safety and cleanliness are practiced in every restaurant, by ever team member on a daily basis.
  • Ensuring all Limited Time Offers, drink specials, menu and procedure changes are rolled out in a clear, precise and effective manner.
  • Promoting and protecting O’Charley’s Brand Absolutes.
  • Ensure market is showing continuous improvement in driving performance and utilizing performance management skills.
  • Diagnose and help troubleshoot business opportunities.


  • 3+ years of multi-unit restaurant management experience.
  • Must have a proven track record of getting results and building a winning team.
  • High school graduate or GED equivalent.
  • Must be able to speak, read, write, understand and conduct two way communications in English.
  • Must be able to perform basic business mathematical computations.
  • Must be able to meet the specific requirements for alcohol and food handling which may require licensing or certification.
  • Valid driver's license is preferred. 
  • Overnight travel, up to 60 – 70%, is required.
  • Excellent interpersonal, communication, and listening skills including verbal and written communications.
  • Ability to interact positively and professionally with people at all levels, both internally and externally.
  • Problem analysis and resolution skills.
  • Ability to select, coach, develop, and retain strong management teams.

O'Charley's is part of the American Blue Ribbon Holdings family and an Equal Opportunity & E-Verify Employer

VP | Vice President | Operations Director | OD | ADO | Area Director of Operations | RM | Regional Manager |Area Manager | Operator | Operating Partner | Operator | Operations Partner | MP | Market Partner | ManagingPartner | OCharleys | O'Charleys | OCharley's