Auto Material Damage/Casualty Adjuster - Teleworker



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Job Description

GuideOne Insurance is a nationally recognized insurer of houses of worship, senior living communities and educational institutions. We are currently seeking an Auto Material Damage/Casualty Adjuster to work out of their home as a teleworker. 

The Auto Material Damage/Casualty Adjuster position will be responsible for investigating, evaluating and settling general liablity property damage claims and automobile claims involving minor bodily injury claims and 1st party Medical exposures (MedPay/PIP). This will include; interviewing insureds, claimants, witnesses and other appropriate parties to determine claim eligibility, investigating and evaluating damages and liability issues, making coverage recommendations and negotiating claim settlements.

In addition, this position may be responsible for directing and supervising the work of field examiners and independent adjusters and maintaining the appropriate state license(s) as required by state regulations.

This position will work out of their home office and require limited supervision.  Familiar with standard claim concepts, practices and procedures. Relies on experience and judgment to plan and accomplish goals. A certain degree of creativity and latitude is required.

Job Responsibilities include:

  • Investigates coverage, liability and cause of loss physical damage claims to include minor bodily injury claims, property damage liability claims, 1st party Medical Exposures (MedPay and PIP). This includes but not limited to policy review, medical report review, interviewing all parties associated with the loss and gathering and analyzing all necessary investigative documentation.
  • Provides accurate assessments and negotiates fair and efficent claims resolutions while managing costs. Settles losses according to the documented damage, the language of the policy of insurance, pertinent regulatory and statutory considerations and within granted authority.
  • Prepares written communication, including but not limited to settlement letters, disclaimers of coverage and reservation of rights letters.
  • Maintains effective claim file documentation and diary system. Monitor diary to achieve timely development of file and timely disposition of the claim.
  • Recognizes and pursues recovery opportunities and prepares submissions to SIU when indicated.

About GuideOne Insurance
GuideOne employs approximately 750 individuals across the country and is licensed to do business in all 50 states. We strive to hire the best people, enhance professional growth through training and development, and provide the resources to encourage employees to pursue the highest levels of excellence. In addition, GuideOne employees are rewarded for their personal contributions when the company reaches its profitability goals. Our work environment for our employees is caring and motivating with strong open communication. Our success is exemplified by a 94% retention rate and an average 15 years of tenure. 

Our comprehensive benefits package includes medical, dental and vision insurance. In addition, we offer paid holidays, a generous Personal Time Off program as well as Illness Time Off. We offer added value benefits of educational assistance, wellness incentives and reimbursement. Our total compensation package includes a bonus program and 401k match with a discretionary contribution.


  • Bachelors degree preferred.
  • 2-5 years in the handling of auto material damage claims, bodily inury claims, PIP and MedPay.
  • Knowledge of personal lines auto policy and business auto policy with the ability to make coverage decisions.
  • Strong knowledge of comparative negligence and liability.
  • Familiarity with estimating software a plus.
  • Ability to take responsibility and work independently in a home based environment.
  • Strong communication and analytical skills are required.
  • Ability to negotiate skillfully in difficult situations.
  • Must have strong organizational and time management skills.
  • State licensing or certification where required.
  • Basic computer skills including Microsoft applications Word, Excel, Outlook and the Internet.
  • Perform work related simple and advanced mathematical problems and calculations.