Residential Dietitian

NC - Durham/Raleigh

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Job Description

The Registered Dietitian position is expected to be the liaison between students and managers and will oversee special diets and/or medical accommodations.  The position will require building communication with managers, supervisors and food service employees. This may include but not be limited to providing a special menu for students. This position will also work closely with the managers to ensure the company’s well-being commitments are upheld to include menu requirements, training, and documentation as well as support any campus-specific wellness programs. Where applicable, this position will also monitor the accuracy of specific nutritional programs such as Well-Being and/or In Health programs.  Maintain current knowledge of nutrition and sustainability issues related to the food industry. 

MAJOR DUTIES/FUNCTIONS/TASKS:
Student Support

  • Nutrition Assessments:  The Registered Dietitian will be available to meet with students individually to assess the diet and health-related lifestyle of registered students who have requested or have been referred for an assessment. Visits will be limited to five visits per school year.
  • Special Diet Requests:  The Registered Dietitian will work with Bon Appetit and college protocols to support students with special diet needs and/or medical accommodations.
  • This position will provide individual recommendations based on current nutritional science.

Supervision and Staff Development

  • Menus - works with café managers and supervisors to ensure that foods are identified properly in accordance with Bon Appétit protocols.
  • Develops and implements training to support food allergy and wellness protocols onsite for management and hourly teams.
  • Works with staff to implement a robust Food for Your Well-Being program.
  • Works with the Executive Chef to ensure that all meals are nutritionally balanced, varied and appealing to the senses and meet Bon Appétit’s well-being commitments.
  • The Registered Dietitian and Executive Chef will create a special events calendar for each calendar year.  This calendar will have input from the account managers and supervisors. 

Program Development and Implementation

  • The Registered Dietitian will attend and present at designated campus events (ex. freshman orientation).
  • Provide nutrition-related workshops for campus student, faculty and/or staff groups, upon request.
  • Applies current, science-based knowledge of nutrition to all programs.
  • Understands and can apply knowledge of nutrient content analysis when using analysis software.
  • For accounts running the “ENI” (enhanced nutrition information) program  – Registered Dietitian will be involved in supporting all critical steps in ENI including recipe testing/entry/approvals, accurate entry into café manager and overall integrity of the program. Conducts designated menus reviews in specified timeframes.
  • For accounts running the “In Health” program – Registered Dietitian will be involved in supporting all critical steps in In Health including training, weekly menu reviews, and on-going quality assurance.
  • Attends monthly corporate nutrition meetings. Supports and contributes to corporate nutrition and wellness programming.
     

Customer Service

  • Represents the company in a courteous, efficient, and friendly manner in all customer and employee interactions
  • Greets customers courteously and interacts with customers in a manner to ensure customer satisfaction
  • Interacts with customers and resolves customer complaints in a friendly and service oriented manner
  • Reviews and responds to all customer comments within 24 hours of submission.
  • Relays relevant comments from customers directly to the management team.
  • Ensures that the answering of the office phone is done timely and correctly, ensuring that all vendors, guests, clients and staff are treated with care and respect.
  • Communicates accurately, honestly, and in a timely manner with clients, vendors, managers and Bon Appétit departments such as the accounting department.
  • Attends internal staff meetings.  

ACCOUNT SPECIFIC DUTIES (Duke):

  • The Registered Dietitian will coordinate all programming to support nutrition and wellness initiatives as designated by the Duke dietitians.
  • Attend DUSDAC meetings as requested.
  • Available to travel as requested (up to 25% time).

OVER ALL MANAGEMENT

  • Teaches and follows the BAMCO philosophy and culture of friendly and attentive service, respectful treatment of vendors, customers and staff.
  • Supports leadership decisions by promoting teamwork.
  • Performs all duties assigned by the General Manager.
  • Adheres to all corporate and client policies and procedures. 

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • General  Hospitality knowledge and interest in sustainability and sustainable food practices
  • Minimum of three (3) years general Dietitian / Nutritional work. R.D. L.D. (where applicable). Masters level preferred.
  • Working knowledge of nutrient analysis software and ability to learn/master internal Webtrition software. 
  • Able to speak, read, write and understand the primary language(s) used in the work place.
  • Ability to interact with diverse and high volume customer base in a friendly and efficient manner.
  • The ability to manage simultaneous events and a large staff in a diverse environment with focus on client and customer services is essential to success in this role.
  • Working knowledge of Excel, Word and Power Point. Computer data input skills. 
  • Proficient with word processing and spread sheet applications.
  • Ability to write professional and efficient emails to clients and customers.
  • Possess the ability to meet Bon Appétit unit specific uniform standards for this position. 
  • Ability to work at times with minimal supervision, and accomplish tasks without direct instruction, and problem solve for the best solutions.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to:

  • Stand, talk or hear, and taste or smell. 
  • Walk; use hands or fingers, handle, or feel; stoop, kneel, crouch, or crawl; reach with hands and arms. 
  • Regularly lift and/or move up to 25 pounds. 
  • Push and Pull carts weighing up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. 

LANGUAGE SKILLS:

  • Ability to read and comprehend elaborate instructions, event requests, correspondence, and memos written in English 
  • Ability to write simple professional correspondence, through email. 
  • Ability to effectively present information in one-on-one and small group situations to customers, and clients.
  • Ability to lead meetings and trainings with employees and other members of the company and cover basic register, programing, accounting, and cash handling topics.

Bon Appétit is a diversity growth-oriented organization. Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.

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