The Dining Room Line Attendant for Bon Appétit Management Company at Denison University prepares service set up of equipment and condiments. Serves house-made menu items prepared fresh daily at Dining Cafes. Under the supervision of the cCafe manager and chef team. This position is primarily responsible for set up, service, break down and clean up of cafe dining room, line service and beverage areas..
Ensures that all necessary food items have identifiers or menus, displayed in a clean and consistent manner.
Greets customers courteously, and interacts with customers in a manner to ensure customer satisfaction.
Interact with customers and resolves customer complaints in a friendly and service oriented manner.
Serves customer food and beverage orders quickly, in proper portions, in a courteous demeanor.
Demonstrates a complete understanding of menu items and explains same to customers accurately.
Relays relevant comments from customers directly to supervisors.
Consistently exhibits the ability to keep up with service needs and schedules and does so calmly, accurately and efficiently.
Cleans and packs unused food dishes, utensils and equipment, handles trash and waste properly per unit standards.
Keeps all all equipment clean and organized.
Note: Job duties are subject to change as needed.
FOOD AND SAFETY RESPONSIBILITIES:
Responsible for ensuring proper presentation, portion control, and maintenance of proper serving temperatures – follows HACCP standards
Maintains sanitation and orderliness of all equipment, supplies and utensils within work area
Handles foods items appropriately during preparation
Cleans workstation thoroughly before leaving the area for other assignments
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to interact with diverse and high volume customer base in a friendly and efficient manner.
Ability to use the time clock system properly, and record worked hours for processing.
Ability to work at times with minimal supervision, and accomplish tasks without directs instruction, and at times problem solve for the best solution.
Ability to answer basic questions regarding unit operations and direct other questions to appropriate parties.
Posses the ability to meet Bon Appétit unit specific uniform standards for this position.
Utilize all Personal Protective Equipment’s per Bon Appétit guidelines.
Wear a cut resistance glove whenever using a sharp or potentially sharp tool or instrument.
CERTIFICATES, LICENSES, REGISTRATIONS:
ServSafe Food Handler Certification required