Desktop Operations Technician

Silicon Valley

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Summary

Desktop Operations is seeking a motivated and enthusiastic candidate to join the team.  This individual will provide hardware, software, and technical support to GoDaddy employees at the Sunnyvale, CA office.  Interested applicants must possess a strong work ethic, excellent written and oral communication skills, and superior self-management skills.  In addition, all candidates must have superior customer service skills, be highly professional, and have a strong technical support background.

 

Primary Responsibilities

  • Troubleshoots and resolves complex hardware and software issues
  •  Installs, configures, and maintains a wide range of software applications including, but not limited to: Windows XP, Windows 7, Windows 8, Mac OS X, Office 2007 and Office 2010
  • Resolves issues related to remote access including VPN and network access
  • Some on-call work may be required
  • Serves as the main point of contact for Shared IT at the Sunnyvale, CA office
  • Other duties as assigned

Additional Responsibilities

  • Maintains current knowledge of technological trends and news relevant to hardware, software, training, and processes of the Desktop Operations team
  • Recommends initiatives geared toward departmental process improvement
  • Performs functions related to service delivery, including: create service requests, document resolutions, and generating documentation
  • Serve as liaison between users and the technology department to resolve issues

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