Marketing Operations QA Manager

Mountain View, CA

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Leverage your passion for helping small businesses achieve their dreams online. Help us effectively answer the unique individual needs of our ten million plus small business customers by ensuring campaign deployment in cutting edge marketing technology platforms.  You will exercise your talents as you build executional excellence through Go Daddy’s live customer communications and ultimately ensure clean and consistent messaging across our marketing channels.

This role will coordinate and manage efforts across our business organizational units to ensure strategic campaigns and campaign workflows execute across multiple channels and customer segments.  Develop solid processes across all communications with a focus on constant operational improvement.

In this Role You Will:

  • Build new QA processes for an integrated campaign automation platform to successfully drive customer strategy  into actionable multi-channel marketing touch-plans
  • Ensure touch plans coordinate with strategic objectives and execute properly within our new automation platform according to prioritization, message communication, and output specifications
  • Lead QA team on improving and executing against existing QA processes for creative, content, marketing list pulls, and ensure campaign readiness for deliverability across multiple channels/systems
  • Lead QA team to promote operational excellence and adherence to highest quality standards for marketing deliverability
  • Ability to effectively communicate needs and work across business units to identify and close any gaps required for production ready campaigns
  • Build working documentation to constantly improve and develop QA process as additional channels become adopted into our marketing automation platform
  • Adjust QA processes as automation platform application features expand and software updates occur
  • Help define and set standards in both automation campaign design and adherence to creative quality guidelines set by marketing leadership
  • Conduct sampling tests on content, marketing channel output to correct segments, and ensure creative renders properly across all relative platforms
  • Drive initiatives to build a comprehensive strategy for improving application development and quality through automation and tools development
  • Reduce cycle times by leading automation testing, environment & data setups 
  • Daily hands-on project management addressing bottlenecks and influencing throughput improvements
  • Work with teams to develop risk assessment and recovery procedures
  • Strong organizational, communication, and motivational skills

What You Need:

  • Three plus years in creating and deploying QA processes in a technology environment
  • Familiarity and practice with Six-Sigma methodology a plus
  • Proven experience across integrated customer marketing systems
  • Experience in the deployment and usage of leading edge marketing customer contact technologies (i.e.: Aprimo, Unica, Infor Epiphany, other) a bonus
  • Strong testing/learning discipline
  • Demonstrated ability to lead cross functional discipline groups
  • Process engineering experience
  • BS/BA in related field

Are you ready to GO with us?

When you GO with Go Daddy, you have the opportunity to be part of something special by making a meaningful difference in the lives of our customers. Their success is our success.

Here’s what you need:

  • Passion to contribute to a truly exceptional customer experience, no matter your job title
  • Understanding that innovation and creativity is a part of what we do every day
  • Agility and action orientation – we move at the speed of tech
  • Understanding of the privilege and obligation of being part of a team

Here’s what we’ll provide:

  • A fun, dynamic and challenging work environment
  • Formal and informal opportunities and support for ongoing learning, growth and development
  • Team building activities and recognition
  • Competitive base plus bonus incentive
  • 100% employer-paid medical, dental, and insurance coverage for all benefit-eligible Go Daddy employees
  • Three weeks paid vacation your first year of employment

Go Daddy was recognized as a 2012 FORTUNE 100 "Best Companies to Work For" Honoree because of its outstanding benefits, compensation, unique perks, diversity and company camaraderie. Go Daddy was also awarded the 2011 Alfred P. Sloan Award for Business Excellence in Workplace Flexibility Honoree - Arizona, Iowa & Denver.

Go Daddy’s philanthropic work supports a wide variety of charitable and community organizations dedicated to causes including women and children, domestic violence, child abuse, teenage homelessness, animal shelters and more. Visit www.GoDaddyCares.com for more information.

Go Daddy is proud to be an equal opportunity employer.

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