Customer Service Director - Retail

St. Petersburg, Florida (Dist. Ctr/Corp)

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Company Information

Since 1948, Kanes Furniture has developed a well-earned reputation for offering a wide variety of quality furnishings, all at affordable prices. From living rooms, bedrooms and dining rooms to accessories and more, you'll always find the selection and service you demand at a price you deserve.

Job Description

The Kanes Furniture Company is looking for strong customer service leaders to focus on building a customer focused environment and staff. The Director of Customer Service will provide leadership in developing and cultivating a service oriented culture in the company's retail locations throughout Florida.

Job Functions Include:

  • Participates in Kanes' Talent Selection Process for identifying and selecting top customer service associates for the organization.
  • Ensures that customer serivce systems, processes, and procedures are being managed in the locations.
  • Develops and implements tools and programs to improve individual customer service performance in the stores..
  • Provide leadership through effective goal-setting, delegation and communication of customer service objectives.
  • Create a motivated and challenging environment for individuals to achieve service excellence standards.

Skills/Requirements

Job Requirements Include:

  • At least 2-3 years of customer service experience and 1-2 years of superisory experience.
  • Willing to travel extensively to store locations throughout Florida to include ovenights stays.
  • Willing to work retail hours that include some weekends and evenings.

Education: Bachelors degree in business, communications or related field.

Knowledge:

  • Thorough understanding of customer service practices, policies, and procedures.
  • Strong behavioral interviewing skills, ability to assess talent.
  • Proficiency in Microsoft Office (Word, Excell, Outlook).

Skills/Abilities:

  • Excellent communication and public relations skills.
  • Strong trouble-shooting and problem solving skills.
  • Ability to coach to success and analyze talent.
  • Ability to learn Kane's retail processes and procedures.

Competencies:

  • Positive attitude
  • Confident
  • Creative
  • Persuasive
  • Strong Leader
  • Resourceful
  • Committed
  • Strong written and verbal skills
  • Organized

Interviews for this position will be conducted at our Corporate Headquarters located in Pinellas Park, Florida: 5700 70th Avenue North, Pinellas Park, Florida, 33781

Interested candidates are encouraged to submit their resume with cover letter including salary requirements by submitting the "Apply" button.

 

Kanes Furniture is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation or any other classification protected by federal, state or local law.

We maintain a drug-free workplace and perform pre-employment background and drug testing.
 
Kanes is proud to be an EEO/AA employer M/F/D/V.

 

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