Meetings & Events Service Consultant

US-TX-Dallas

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Job Description

Founded in 1984 and headquartered in Dallas, Lanyon is the leading provider of content and spend management solutions to the travel, transportation and hospitality industries. Lanyon’s solutions enable clients to increase visibility and management of travel spend, and enable hotels to increase revenue through lead generation and marketing solutions. Lanyon serves over 725 corporate clients and over 340 hotel companies, representing over 425 hotel brands and 93,000 hotel properties. Lanyon’s customer base includes 70% of the Corporate Travel 100, 50% of the Global 500, and 70% of the world’s hotel brands.

JOB SUMMARY

The Meetings & Events Service Consultant is the first line of contact for Lanyon hotel and corporate customers implementing and responding to Lanyon’s Engagement & Projects and Meeting & Events tools. The Meeting & Events Service Consultant performs initial troubleshooting by duplicating and documenting reported issues, advising customers of short term alternate solutions, and following up when solutions are provided. The Meetings & Events Service Consultant will also support Lanyon Program Managers in their support of Lanyon Engagement and Meetings Accounts.

The ideal candidate will be highly motivated and have a passion for technology, customers, and problem solving. If you are self-driven, enjoy working in a team environment, have a pioneering spirit and enjoy helping others be successful, Lanyon may be a fit for you.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Assist in implementing and managing corporate accounts
  • First level of telephone and email support
  • Respond promptly to customer inquiries, adhering to our Customer Service Level Agreements
  • Obtain and evaluate all relevant information to handle inquiries and reported issues
  • Perform initial testing/duplication of issues reported by customers
  • Direct requests and unresolved issues to the designated resource
  • Track customer communications in Customer Relations Management
  • Communicate and coordinate with internal departments
  • Conduct customer training sessions
  • Recommend process improvements

Skills/Requirements

KNOWLEDGE, SKILLS, and ABILITIES

  • Bachelor’s degree or equivalent
  • Knowledge of customer service principles and practices
  • Knowledge of MS Office applications; Outlook, Excel, Word
  • Detail-oriented and good organizational skills
  • Ability to work independently in a fast-paced, changing environment 
  • Ability to collect and analyze data
  • Excellent written and verbal communication, comfortable speaking over the phone with clients
  • Ability to manage multiple tasks/priorities simultaneously
  • Experience in travel or hospitality industry is a plus

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