OnLine Chat Strategy Manager

Flexible PHX Valley

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As a Chat Strategy Manager at Go Daddy, you will leverage your passion for customer excellence and helping our customers benefit through the deployment of successful chat strategies. In this role you will focus on our chat implementation, optimizing proactive chat approaches, and maximizing our chat technology and application. 

This role will partner closely with the Chat Operations Manager to ensure we deliver a superior experience across sales and service chat interactions, while achieving our customer and revenue goals for the program.

This role will be responsible for our chat program strategic roadmap, which includes technology, performance, placement, staffing, international/language, and revenue. You will be responsible for the needed activities and projects to deliver against this roadmap and create a world-class chat program.

 

In this role, you will:

  • Be accountable for Chat results and outcomes
  • Serve as a primary contact for the Chat program, and represent both customers and Chat needs across the business
  • Manage to key KPIs surrounding the program, responsible adjusting strategies and tactics as appropriate to ensure success
  • Lead partnership efforts across the business to ensure the success of Chat
  • Manage potential vendor relationships as appropriate

 

Do you have what it takes?

  • Five plus years experience program and/or channel delivery
  • Demonstratable quantitative/analysis skill set
  • Two plus years experience with proactive and reactive chat efforts, solid knowledge of leading chat strategies and approaches
  • Proven fluency in project management applications and disciplines
  • Outstanding interpersonal and facilitation skills, with the ability to frame business problems in plans and processes
  • Rapid pace of work
  • Bachelors degree or equivalent work experience required

 

As a part of Go Daddy's team, you help drive Go Daddy to its next level of domestic and global growth. From Marketing to Finance, PR to HR, our professional staff support and execute a successful business model that allows us to fuel success for countless entrepreneurs and innovators around the world.

Are you ready to GO with us?

When you GO with Go Daddy, you have the opportunity to be part of something special by making a meaningful difference in the lives of our customers. Their success is our success.

Here’s what you need:

  • Passion to contribute to a truly exceptional customer experience, no matter your job title
  • Understanding that innovation and creativity is a part of what we do every day
  • Agility and action orientation – we move at the speed of tech
  • Understanding of the privilege and obligation of being part of a team

Here’s what we’ll provide:

  • A fun, dynamic and challenging work environment
  • Formal and informal opportunities and support for ongoing learning, growth and development
  • Team building activities and recognition
  • Competitive base plus bonus incentive
  • 100% employer-paid medical, dental, and insurance coverage for all benefit-eligible Go Daddy employees
  • Three weeks paid vacation your first year of employment

Go Daddy has been recognized because of its outstanding benefits, compensation, unique perks, diversity and company camaraderie. Go Daddy was awarded the 2011 and 2012 Alfred P. Sloan Award for Business Excellence in Workplace Flexibility Honoree - Arizona, Iowa & Denver. Go Daddy is the #1 IT Company on Inc. Magazine's inaugural Hire Power list of job creators.

Go Daddy’s philanthropic work supports a wide variety of charitable and community organizations dedicated to causes including women and children, domestic violence, child abuse, teenage homelessness, animal shelters and more. Visit www.GoDaddyCares.com for more information.

Go Daddy is proud to be an equal opportunity employer.

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