Assistant Retail Manager

WI - Appleton


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Job Description


The Asst. Retail Manager for Bon Appetit Management Company is responsible for the overall success of the Retail outlets. This means adhering to the Client’s culture and guidelines, the Health Department’s regulations, and Bon Appétit’s standards and expectations of food quality, freshness and presentation.  This position oversees the daily administrative and operational tasks, including financial management and analysis, sanitation and safety.   This position also motivates, trains, develops and directs all employees to accomplish the objectives of the operation to the satisfaction of the customers, and maintains a working relationship with the Client.  



Overall Management

  • Meets all timelines for payroll, service, accounts receivables, human resources, corporate office and all other timelines given by Client and management.
  • Teaches and adheres to Bon Appétit’s philosophy, culture and commitment to quality food and exemplary service.
  • Takes ownership of Kaplan’s Grill and Kate’s Corner Store.
  • Has a Passion for food.
  • Ensures all products and purchases meet Bon Appetit sustainability guidelines
  • Has knowledge of and enforces the Client/Bon Appétit contractual agreement.





Supervision and Development of Staff

  •  Trains and supervises the daily conduct of the staff.
  • Supervises the adherence to proper uniform standards following the employee handbook and established account guidelines.
  • Helps develop and revise job descriptions.
  • Helps conducts staff reviews, coaching sessions, and disciplinary actions.
  • Ensures that all Hiring and Training standards are met and documented for direct hires, including but not limited to New Hire Packet, Employee/Manager Hand Book Sign off Sheet, Fact Training Completion, and Safety Training.


Food Programs

  • Oversees that high quality food items are creatively well prepared and presented in a cost effective manner.
  • Follows Bon Appétit food standards.
  • Meets and exceeds the expectations of the customer and client perceived value.
  • Ensures that all products and ingredients that are used are purchased following bon appétit purchasing standards and sustainability commitments.
  • Works with management team to ensure that all display, catering and café service and culinary set up meet specific account standards.
  • Makes sure all kitchen waste is disposed of properly in the most sustainable manner as supported by the client


Customer Service and Client Relations

  • Represents the company in a courteous, efficient, and friendly manner in all customer, client and employee interactions
  • Responds to all comments and complaints within 24 hours and follows up with a written response to the Director of Operations or General Manager
  • Interacts with customers and resolves customer complaints in a friendly and service oriented manner
  • Communicates with the Client honestly, accurately and in a timely manner.


Financial Management and Analysis

  • Follows all Bon Appétit’s requirements as outlined in the Accounting Manual.
  • Analyzes weekly business, making recommendations.
  • Completes inventory on an appropriate schedule
  • Conducts cashier audits, guaranteeing the integrity of the cash handling system.
  • Prices all menu items, specifying portion and prep quantities, while adhering to food, and sustainability guidelines.
  • Maintains and monitors retail payroll in conjunction with business forecasts and the budget.
  • Ensures that food cost meets budgetary goals each week


Retail Management

  • Ensures that the grill and café  meet the standards as presented in Great Expectations, as well as oversees the daily appearance and upkeep of both venues
  • Supervises the proper garnishing and presentation of food.
  • Adheres to Bon Appétit’s standards of fresh and creative décor, as specified in Great Expectations
  • Ensures that both venues meet the standards as presented in Great Expectations, as well as oversees the daily appearance of both venues
  • Edits the daily signage for proper spelling and descriptions.
  • Works with Chef to plan seasonal, holiday specials and offerings, plans and reviews marketing, signage and display of items with Operations Director or Marketing Manager.
  • Utilizes all web based informational systems, including web menu and catering menu. Is proficient in the Blackboard operating system.




Special Events

·         Assists Catering Management team  with special events as needed with staff, culinary and management  presence

·         Assists Catering Director with Beer, Wine and Liquor Program



·         Works with Café or Executive Chef to Plans Seasonal tastings of new menu items, solicit feedback from guests.

·         Works with Operations and Marketing team to develop and implement sales programs on campus to solicit new business, and track participation

Student Program Administration

  • Has oversight to the entire student employment program – under supervision of the Board Manager


Note:  Job duties are subject to change as needed.




  • Adheres to all Health Department, OSHA and ADA regulations.
  • Follows all Safety Manual guidelines.
  • Develops and revises Front of the House daily and weekly cleaning checklists and oversees their accomplishment.
  • Conducts weekly F.A.C.T. meetings, and ensures that regular trainings are occurring in units
  • Reports any injury, accident and/or food borne illness incident for customers and/or staff accurately and in a timely manner to the General Manager.
  • Trains Front of House personnel in safe operating procedures of all equipment, utensils and machinery.  Provides safety training in lifting, carrying, hazardous material control, chemical control, first aid and CPR.
  • Attends monthly safety meetings and participates in safety inspections


Bon Appétit is a diversity growth-oriented organization. 

Bon Appétit Management Company is an equal opportunity employer.

EOE & AA Employer M/F/D/V

Must be able to pass criminal background check, E-Verify, and be available to provide a minimum of two references.



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