Customer Support Consultant, Staff

Houston, Texas

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Job Description

Candidate must be flexible and excited about working in a fast paced company; have proven communication and organizational skills; and be willing and able to focus on both internal and external customer service to meet business needs.

The Customer Support Consultant will interact with other team members of similar focus to ensure consistency across products /disciplines and share knowledge within team and cross functional teams.

Essential Duties and Responsibilities include the following:

  • CSR will handle day to day customer issues, provide resolutions, and escalate as necessary
  • Analysis of complex issues, build and maintain SQL scripts
  • Focus on improving customer satisfaction
  • Work with Global Customer Support management to adhere to or improve support processes
  • Provide additional, valued added services to our customers such as Classroom training, one on one training, or fee based support services
  • Will participate in on-site Customer visits
  • Perform software testing of product Releases or Service Packs
  • Will participate in Customer User Group meetings / presentations
     

Skills/Requirements

  • Strong Microsoft Office, Excel, and Word skills
  • SQL skills will be an asset
  • Oil and Gas industry experience preferred


Education and/or Experience

  • Bachelors Degree

Please note: Assessment Testing is required for this position.

P2 Energy Solutions and its affiliated companies are an Affirmative Action and Equal Employment Opportunity employer.


 

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