Entry Level Contracts Specialist

US-TX-Dallas

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Job Description

COMPANY OVERVIEW
Founded in 1984 and headquartered in Dallas, Lanyon is the leading provider of content and spend management solutions to the travel, transportation and hospitality industries. Lanyon’s solutions enable clients to increase visibility and management of travel spend, and enable hotels to increase revenue through lead generation and marketing solutions. Lanyon serves over 725 corporate clients and over 340 hotel companies, representing over 425 hotel brands and 93,000 hotel properties. Lanyon’s customer base includes 70% of the Corporate Travel 100, 50% of the Global 500, and 70% of the world’s hotel brands.


JOB SUMMARY
Renewals and recurring revenue is an integral part to Lanyon’s success as a company, and the Renewal Representative is a key player in executing the proper measures to ensure existing customers renew their services. The Renewal Representative works closely with various functional groups and levels of management to determine and negotiate pricing and terms. The Renewal Representative also works closely with customers to send out renewal quotes, negotiate renewal prices, and successfully extend their business with Lanyon.  This is an analytical and customer-facing position. The right candidate must have quantitative skills and attention to detail to track, analyze, and process large amounts of data, as well as the qualitative skills to interact internally, build positive relationships, and provide world class service to customers.


ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Proactively monitor, identify risk points, and track and resolve client issues to drive customer renewals
  • Work with cross-functional team to determine renewal amounts and terms
  • Prepare renewal quotes and negotiate prices with customers within guidelines
  • Ensure accuracy of a high volume of customer data and prepared quotes
  • Interact with customers to explain quote prices/terms and answer questions
  • Track status of renewal commitments and proactively follow up with customers as required
  • Assist with invoicing, collections, and miscellaneous duties as required
  • Maintain the Contract Database to reflect updated terms as needed

Skills/Requirements

 

  • Bachelor’s degree (Business preferred) with knowledge of Accounting
  • Previous sales or customer-facing experience a plus
  • Excellent written and verbal communication, and comfortable speaking over the phone with clients
  • Ability to multi-task in a fast-paced environment
  • Skilled at problem solving and navigating challenging situations in a professional manner
  • Able to work independently or in a group setting
  • Critical thinker who can find ways to improve and automate processes
  • Proficient with Microsoft Office applications: Outlook, Word, and Excel
  • Experience with SalesForce, Big Machines, and/or Intacct a plus

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