Billing Coordinator, French-speaking



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Job Description

For more than 30 years, libraries have used SirsiDynix technologies to bring the power of their collections to their communities. We are firmly committed to our library customers and the communities they serve, but that commitment extends beyond software and technical support – it means genuine service, to our libraries and to the industry. Together with libraries, we help communities thrive by connecting people with library resources that educate and inspire.

We have an immediate full-time opportunity in our Lehi office for an entry-level Billing Coordinator.

Primary Responsibilities

  • Maintain each customer’s maintenance records through a process of tracking customer purchased products from the point of purchase through the end of life.
  • Process and prepare customer maintenance renewal audits.
  • Process and prepare customer maintenance billing invoices accurately and in a timely manner.
  • Communicate with customers and other employees within the company (sales, operations, client care, contracts, and finance) to assist in resolving any issues that could impact maintenance or result in the delay/non-payment of an invoice.
  • Work with the Vendor Maintenance Coordinator to insure that the customer’s maintenance plan is correct and that any hardware items are renewed and accounted for in a proper and timely manner.
  • Prepare maintenance reports, as deemed necessary by management, to assist in monitoring ongoing trends and profitability of certain maintenance programs.
  • Devise, improve and initiate new technologies or practices to assist in yielding faster, better, and more efficient results with regards to reports, billing, and time management.
  • Complete special project assignments.
  • Assist in the development of documentation, policies, procedures, correspondence and other business applications that increase departmental productivity.
  • Continuously strives for top performance, knowledge improvements, and work flow efficiencies.
  • Use available opportunities to train and mentor peers.


Knowledge and Skills

  • Eager to learn new skills and adapt to change.
  • Technical aptitude, proficient in MS Office Excel and Word. Great Plains enterprise software experience a plus.
  • Effective decision-making and follow-through, ability to effectively communicate process/rules to internal/external customers.
  • Self-motivated, responsible, detail oriented, and highly skilled at multi-tasking.
  • Ability to prosper in a team environment and as an individual contributor.
  • Successful communicator: voice mail, e-mail, fax, direct phone, or in person on a daily basis.
  • Ability to serve as a liaison across multifunctional groups and tasks.
  • Able to work under deadlines and time constraints.
  • Able to write, maintain and follow detailed policies and procedures.
  • Familiarity with simple legal terminology found in customer terms and conditions, contracts and financing documents.
  • Ability to work a flexible schedule and overtime as necessary particularly at month, quarter and year-end as required.

Education and Experience

  • Associates degree in accounting, business, liberal arts; equivalent coursework, formal training, or post-secondary certification may substitute for a degree if related to the position.
  • 6-12 months previous invoice experience with an electronic billing system and/or data entry preferred.
  • Fluency in French required.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.


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