The Professional Service Operations team within Aptean’s World-wide Professional Services organization is responsible for defining and implementing processes, systems and operating procedures to leverage the utilization of global resources and ensure consistency in measuring and managing the PS business.
The OpenAir Administrator will work closely with Professional Services operations leadership in managing systems, financial operations, and internal business processes. The administrator will be responsible for the processing of client billing, project scheduling, administration of the OpenAir application system, and reporting to support Professional Services.
This is an exciting opportunity to join Aptean’s PS Operations function where you will be identifying, designing and implementing standard processes and driving robust systems and tools on a global scale.
Act as the professional services system administrator for OpenAir, which includes:
Manage daily project scheduling and consultant resourcing, including 3rd party resources
Manage customer billing process monthly
Work closely with Finance to ensure all revenue is recognized on a monthly basis
Support users with timesheets and expense reports in the OpenAir PSA application
Manage skills inventory for the Professional Services organization in OpenAir
Present consistent, high quality weekly, monthly and quarterly reporting
Create ad hoc reports as needed
Perform data analysis
Facilitate services sales process/requests through collaboration with Sales, Finance, contracts, and other functional groups
Liaise and partner with other departments (IT, Support, Product Management, Finance, Sales, etc) to drive change
Understand the process and business practices (including regional variations) of Aptean’s global PS organization.
A Bachelor's Degree in Computer Science, Engineering, or related experience
1 – 2 years experience in Services and Support roles, such as Technical Support, Professional Services, Sales and/or Consulting
Expertise with MS Office products, especially Excel, PowerPoint and Outlook
Quick learner and self-starter
Excellent organization and time management skills
Ability to make sound decisions and judgments
Ability to analyze and solve problems, perform complex tasks, and prioritize multiple projects
Strong interpersonal skills and the ability to work effectively with a wide range of individuals in a diverse community
Knowledge or familiarity of one or more of the primary information systems tools (PSA, CRM, Sales Configurator) desired
Database skills and report creation experience a plus.