Director - Workforce Management

Tempe, AZ

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As a Director of Workforce Management at Go Daddy, you will be responsible for directing the traffic and scheduling operations of our multi-location 2,000+ person world-class customer care centers.  In this pivotal role, you will oversee the scheduling, forecasting and facilities coordination across the organization, ensuring that Go Daddy is able to delight and wow our customers.  

In this role, you will:

  • Oversee the collection, analysis and reporting on performance statistics to drive operational efficiencies, proactive responsiveness, and long term forecasting
  • Form partnerships with various Care Center Operations business units, product and marketing teams to fully understand business needs and operations
  • Work closely with Human Resources, Recruiting, Training, and Facilities to ensure appropriate hiring forecasts and volumes
  • Leverage industry leading processes and technology to drive workforce decision making
  • Coach and develop team of direct reports to meet broader business needs

Do you have what it takes?

  • Minimum five years of workforce leadership and analytical modeling experience in a Contact Center environment (technology-based industry preferred but not required)
  • Proven track record of forecasting with a 95+% accuracy rate 
  • Demonstrated innovation with technology, processes, and people
  • Experience with Cisco &  Verint Workforce modules, including Call Routing Schemes
  • Self-motivated and MUST excel in a minimally managed, high profile position
  • Must be exceptionally organized
  • Able to multi-task and meet competing demand
  • A strong sense of humor and the ability to not take oneself too seriously

Are you ready to GO with us?

Our customer care teams provide world-class consultation to individuals looking to establish, enhance and evolve their online presence.  When you GO with Go Daddy, you have the opportunity to be part of something special by making a meaningful difference in the lives of our customers. Their success is our success.

Here’s what you need:

  • Passion to contribute to a truly exceptional customer experience, no matter your job title
  • Understanding that innovation and creativity is a part of what we do every day
  • Agility and action orientation – we move at the speed of tech
  • Understanding of the privilege and obligation of being part of a team

Here’s what we’ll provide:

  • A fun, dynamic and challenging work environment
  • Formal and informal opportunities and support for ongoing learning, growth and development
  • Team building activities and recognition
  • Competitive base plus bonus incentive
  • 100% employer-paid medical, dental, and insurance coverage for all benefit-eligible Go Daddy employees
  • Three weeks paid vacation your first year of employment

Go Daddy was recognized as a 2012 FORTUNE 100 "Best Companies to Work For" Honoree because of its outstanding benefits, compensation, unique perks, diversity and company camaraderie. Go Daddy was also awarded the 2011 and 2012 Alfred P. Sloan Award for Business Excellence in Workplace Flexibility Honoree - Arizona, Iowa & Denver.

Go Daddy’s philanthropic work supports a wide variety of charitable and community organizations dedicated to causes including women and children, domestic violence, child abuse, teenage homelessness, animal shelters and more. Visit www.GoDaddyCares.com for more information.

Go Daddy is proud to be an equal opportunity employer.

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