Customer Service Representative I

Cape Coral, FL

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Job Description

Job Summary:

This position is a Full-Time position and you will be placing outbound calls to students in order to confirm attendance for company-sponsored events.  Answer inbound calls from students. Confirm attendance and address student questions as appropriate.  Collect and update student information by entering accurate data into the company database.  Send out updates or confirmations information via e-mail to students.  Maintain a call volume of 200-300 calls per day. 

 

Essential Job Functions:

 

  • Placing reminder calls for company-sponsored events.
  • Rescheduling students as necessary.                                
  • Calling students to confirm attendance.                                                 
  • Communicating excitement to the students about their workshops.    
  • Recording call outcome as appropriate.   
  • Returning students calls and answering e-mails.                     
  • Spread sheets and other functions.                                             

 

Skills/Requirements

  • High School Diploma required.
  • Required knowledge of Microsoft Office Excel.
  • Experience dealing with customers either in person or on the phone.

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