MRI Software offers enterprise software applications and hosted solutions that support real estate property owners, investors, and managers in operating their real estate property management businesses and maximizing the returns on their diverse global business portfolios. Our client base ranges from small- and mid-size property managers to Fortune 500 companies.
JOB CONTENT AND SCOPE(fundamental role)
Configures, implements and provides tier 2 or 3 support for incident resolution and service request processes for technical problems and IT issues involving applications and the hardware these applications run on.
Activates hardware and software packages into the production enterprise computing environment, builds, configures and tests production level computing systems and installs incremental changes, patches and upgrades to all enterprise computing systems
Works on projects or new initiatives to propose and design, configure, implement and test strategic IT system solutions to address complex technical and business requirements. Also owns the escalation of issues or complex problems to resolution.
Experienced technical contributor with working knowledge in their technical track. Understands how their specialty works with all other components of IT systems.
Functions as on-call or backup for other staff members to provide Level 2 or 3 support
Follows defined processes for workflow, incident and change management, where recognizing deviation from accepted practice is required.
Has the flexibility to apply knowledge and experience to recommend custom solutions to business problems. Decisions can have enterprise wide impact. Exercises discretion and judgment to ensure all Operational Service Levels are met.
Effectively influences others to ensure levels of quality and timelines are met during the service improvement and delivery process
Coordinates and schedules service with customers
Engages and escalates to vendors for service restitution
Provides documentation of configurations, maintenance plans and project updates
Contributes to reasonable estimates of capital requirements, schedule and task estimates for project objectives.
Works on routine designs for single systems.
Troubleshoots components of systems relying on proven techniques for IT systems analysis and evaluation.
Serves as technical and project management leadership for projects with limited scope and complexity.
Serves as a technical mentor for System Engineers.
BS in Communications Engineering, Math, Computer Science, or a related field, or equivalent relevant experience
Working experience in complex IT operational environments in various aspects of design, engineering, analysis and testing and ongoing support for their technical area.
Working knowledge of current trends and techniques for their technical track, including:
Relevant platforms and the IT systems they are part of