MRI Software offers enterprise software applications and hosted solutions that support real estate property owners, investors, and managers in operating their real estate property management businesses and maximizing the returns on their diverse global business portfolios. Our client base ranges from small- and mid-size property managers to Fortune 500 companies.
The collections Specialist will be responsible for all aspects of the collection process, which is handled primarily by telephone. Responsible for initiating collection calls to ensure payments are received in a timely fashion as dictated by invoice terms. Manage assigned portfolios, working closely with internal teams in coordinating the proper course of action. Assist in the write-off process for delinquent orders. Become familiar with standard concepts, practices, and procedures within the collection field
Contact customers via outbound/inbound phone calls and other means of communication to secure balance of debt by negotiating payment terms and using a variety of collection s methods
Research and resolve the customers’ dispute and escalate the issues to the right person.
Record and update complete account information about the status of the customer and collection efforts to aid in account resolution
Provide feedback to management concerning possible problems in a timely manner
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Knowledge and Skills:
Experience working with MS Excel and Word
Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
Good communication skills and ability to work well individually or as a member of a team
Attention to detail and ability to plan, organize, prioritize and multi-task
Strong initiative, problem analysis and problem-solving skills
Education and Experience:
Associate degree or equivalent work experience
2-3 years of collection experience or Call Center experience
Strong ability to resolve discrepancies and knowledge of billing systems.